topic Unable to get a response from Google Support in Home Automation

Unable to get a response from Google Support

Chris70 — Sat, 08 Nov 2025 14:42:51 GMT

Google sent me an email for a discount code to upgrade my thermostat because my old one is no longer supported. The code is not working so I contacted Google support. They opened a ticket weeks ago and still no answer. I wish there was an AI bot that could handle this request. It seems simple enough but I can't get anywhere with the support staff. They keep telling me another department has to review this. This wouldn't be an issue they had not discontinued support for the thermostat. Does anyone know a way to escalate an issue like this? Seems like my service ticket went into a black hole.

Re: Unable to get a response from Google Support

David_K — Sat, 08 Nov 2025 14:47:52 GMT

Sorry to hear about this @Chris70, I've shared this with the Google Nest community team for review.

Re: Unable to get a response from Google Support

Chris70 — Sat, 08 Nov 2025 14:55:53 GMT

Thanks David. Any help is appreciated.

Re: Unable to get a response from Google Support

ByronP — Sat, 08 Nov 2025 22:22:53 GMT

Hi Chris70,

Thank you for reaching out to the community. I see you're having trouble redeeming the promo code to upgrade to the new Nest thermostat. You mentioned that you contacted customer service to open a ticket but haven't received a response in a week, and they keep telling you that the ticket needs to be reviewed. I understand how frustrating this must be, and I appreciate your assistance, @David_K. I'm here to help.

The dedicated team is aware of this situation and you will receive an email for further assistance.

Please keep an eye to your email for further instructions.

Regards,

Byron