topic Re: Google Home / Assistant Routines can no longer control Philips Hue Lights in Home Automation

Google Home / Assistant Routines can no longer control Philips Hue Lights

NeoPicard — Sat, 30 Jul 2022 04:16:53 GMT

Recently, all of my Google Assistant Routines that use to control my Philips Hue Lights no longer work. I receive the error message “One or more of your devices can not be found” or “Sorry, it looks like 2 lights are not available right now”. I have tried all of the following:

- Deleting the Routines and recreating them;

- Deleting the connection to Hue and re-granting permission;

- Deleting the Hue Account (and all devices), then re-adding everything;

- Buying a brand new Philips Hue Bridge;

- Deleting my Google Home and creating a new one (and painstakingly re-adding everting).

Essentially, other than buying new Hue Lights, I think I’ve tried everything. Did I miss anything, or is it time for Google to take a look at their software for bugs?

Re: Google Home / Assistant Routines can no longer control Philips Hue Lights

Anonymous — Sat, 30 Jul 2022 23:40:29 GMT

Slm

Re: Google Home / Assistant Routines can no longer control Philips Hue Lights

Princesss — Wed, 03 Aug 2022 02:37:55 GMT

Hi everyone,

Thanks for reaching out.

@NeoPicard, I appreciate all the details you've shared. Could you tell us what Google Home/Nest speakers are you using? Also, since you've tried some steps, have you tried to command your Google Assistant via phone to check if you will also get the same results? Let's also try that to see what will happen.

Lastly, can you please list down all the commands that you have tried as well as the response that you're getting so we can check further?

Best,

Princess

Re: Google Home / Assistant Routines can no longer control Philips Hue Lights

NeoPicard — Fri, 05 Aug 2022 20:13:56 GMT

Hi Princess

I had also reached-out to Philips Hue with this same problem, and they recommended that I delete & reinstall both the Google Assistant and the Philips Hue apps. I did this, and it seems to have resolved the problem.

As such, you can now close the ticket. Thank you for your help.

Re: Google Home / Assistant Routines can no longer control Philips Hue Lights

Princesss — Fri, 05 Aug 2022 23:36:08 GMT

Hi NeoPicard,

You're welcome. Glad to know that it's already working.

I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly help.

Cheers,

Princess