Subscription

Pasty — Tue, 09 Dec 2025 17:28:59 GMT

I want to cancel my subscription but it’s not allowing me it says 403 code and it also says I don’t have a home set up and yet you have been taking payment from me for 3 years

Re: Subscription

humbertogarcia — Thu, 18 Dec 2025 12:45:21 GMT

Hi Pasty,

Thank you for posting in the community! I understand you are receiving a 403 code when trying to cancel your subscription. The error message mentioned a missing home setup, even though you've been subscribed for 3 years. I'm happy to help you investigate this authorization issue.

To help me investigate this situation, please confirm the following: Which subscription are you trying to cancel?

The Nest Aware (Legacy) plan
The Nest Aware (2nd Generation/Plus) plan

Also double-check that you are logged in with the exact Google Account that originally purchased the subscription.

I look forward to your answer so we can quickly resolve the 403 error and fulfill the cancellation request. I'm here to assist you.

Regards,

Humberto

topic Re: Subscription in Home Automation

Subscription

Re: Subscription