Camera, thermostat connectivity issue

Tcbc — Sat, 20 Dec 2025 13:02:19 GMT

is anyone else having problems connecting to their thermostat cameras and sensors mine are just spinning. I have to force the app closed restart it and I get a little bit of connectivity, but then it goes out again. Can’t connect to any of my settings

Re: Camera, thermostat connectivity issue

humbertogarcia — Tue, 23 Dec 2025 17:26:29 GMT

Hi Tcbc,

Thank you for posting in the community! I understand that your cameras, thermostat, and sensors are currently failing to load, resulting in a “spinning” screen. I’ll be happy to investigate this situation with you.

To help me narrow down this issue, could you please provide a few more details:

Could you please confirm which specific thermostat and camera models you have? (e.g., Nest Learning Thermostat, Nest Cam (Battery), etc.)
Is the loading circle happening on all your devices simultaneously, or just a few?
Does the app work better if you turn off Wi-Fi and use cellular data instead?
What's the app you're using?

I look forward to your answers so we can pinpoint the best solution for you.

Regards,

Humberto

topic Camera, thermostat connectivity issue in Home Automation

Camera, thermostat connectivity issue

Re: Camera, thermostat connectivity issue