topic Re: Devices Offline in Home Automation

Devices Offline

RonMar40 — Wed, 10 Aug 2022 23:42:17 GMT

Hello! Question for the community…why would my device (roku tv) be offline in my living room but not the one on my bedroom? It seems both would either be working or both online…

Re: Devices Offline

Ashepherdson — Thu, 11 Aug 2022 01:36:48 GMT

Could be a signal strength issue , if you have not already done so first thing to do would be power cycle the Roku as well as the router. If one still won't connect try moving it to the tv that works and see if it works there, if it does then it's definitely a signal issue.

Re: Devices Offline

Azarco — Tue, 16 Aug 2022 17:25:04 GMT

Hey there,

Ashepherdson we appreciate your assistance.

RonMar40 Addition to what Ashepherdson mentioned, make sure your devices are within 15-20 feet of your router to have a better connection. I also suggest contacting Roku support for additional help.

Best,

Alex

Re: Devices Offline

Princesss — Sat, 20 Aug 2022 03:45:25 GMT

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Devices Offline

Azarco — Sun, 21 Aug 2022 20:23:27 GMT

Hey RonMar40,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Alex