topic Re: Can not make a call from Nest Hub in Home Automation

Can not make a call from Nest Hub

ABHCC01 — Sat, 24 Jan 2026 09:57:05 GMT

Hi google team

i have issue on my google nest in my company. We have 170 google nest hub 2nd in the our hotel room for guest to contact the reception. Now the all device can not make a call. We already updated the contact in all account and link the nest hub to meet account. There is any solutions to fix this problem. Thanks

Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Son-in-law — Sun, 25 Jan 2026 12:43:30 GMT

Hello,

My Nest Hub Max will no longer make or receive Google Meet video calls.

This device has been the only practical way my 90-year-old mother-in-law is able to connect with her children and grandchildren, as she is not able to use a smartphone or computer. Since this stopped working, she is now feeling very isolated. I have spent over 6 hours trying to fix this for her, including 2 hours on the phone with Google support.

Symptoms:

Only shows the “Knock-knock” screen
Rings but does not display the normal incoming video call interface
Google Meet cannot be properly unlinked (it re-links automatically)
Factory reset does not resolve the issue
Creating a brand-new Google account does not resolve the issue

During my almost two hour call with Google Support last week (I can provide the case ID). I was advised that this may be a known bug affecting Google Meet on Nest Hub Max. He was doing his very best to help and was professional and patient as he kept trying different fixes, but unfortunately, he was not able to get video calling to work.

Video calling is a core advertised feature of this device, and it is now unusable despite full resets and clean account setup and two hours of Google support desk.

Has this issue been acknowledged, and is there an ETA for a fix? I submitted this issue via using the Nest Hub Max feedback, but have not heard anything back. Also, I asked if this issue could be escalated, but was told on the call that he was not able to do that, which I don't really understand - hence me reaching out now on this community forum.

Device: Nest Hub Max

Software: Latest available

Country: UK

Thank you in advance for official support from Google with this issue

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Stom0026 — Sun, 25 Jan 2026 23:47:39 GMT

I just opened mine for the first time today. I unfortunately am in the same boat. I spent a couple of hours on the phone with technical support as well. I purchased two of these devices so that my children could communicate with my mother. I really am hoping that there is support for this ASAP. If anyone has this problem, please submit feedback on the Google Home App. Let's get the message across.

Device: Nest Hub Max

Software: Latest available

Country: United States of America

Also thank you to Google support.

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Ledbum — Mon, 26 Jan 2026 20:14:12 GMT

I have exactly the same issue with my 90 year old parents. We're using a workspace account but the issue is the same.

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Ob292 — Mon, 26 Jan 2026 20:55:40 GMT

I am also having the exact same issue

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Son-in-law — Tue, 27 Jan 2026 18:51:17 GMT

Ok, so where is the response from Google? You can't ignore this issue, and all of us need better support to address this known problem with your software and Nest. Vulnerable people rely on the Nest as a lifeline to communicate with family. Come on!!

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Krswickjr — Thu, 29 Jan 2026 01:46:37 GMT

Currently experiencing same issue.

Purchased nest hub max for ourselves as well as both sets of our children's grandparents for simplified video calling.

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

WestcoastK — Sat, 31 Jan 2026 21:08:33 GMT

I am having the exact same issue and would like an answer regarding a fix!! Who can I call to address this issue??

Unable to initiate video calls from Nest Hub Max

Eb21 — Sat, 31 Jan 2026 23:15:30 GMT

I am no longer able to initiate Google Meet calls on the Nest Hub Max device. When I try to initiate a Meet call by saying "Hey Google, call [contact name] on Google Meet" or by selecting a household contact from the communication menu, the device says "Duo calling is no longer available on this device. To make or receive calls, use your phone or another eligible device."

This issue started a few days ago and I have not been able to fix it with troubleshooting steps in the Home app. I have purchased two of these devices in order for my children to communicate with their grandparents, and we have done so almost daily until this issue started earlier this week. Looking for a fix or support!

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

ChantaleB — Sun, 01 Feb 2026 01:28:18 GMT

Use Google Meet on Google Nest Hub Max and other Smart Displays

As we continue to improve quality and the overall Google Assistant experience, some underutilized features such as Meetings won’t be supported on Assistant devices.

You can still make Meet calls.

This is really disappointing. I have been utilizing Google Nest Hub Max to connect with my kids that are out of town for few years now. First Google stopped supporting sending group meeting invites from the device (but you could still join a group meeting) in 2023, and now they are doing away with the whole video meetings. It will become just a picture display for me.

Re: Unable to initiate video calls from Nest Hub Max

Rsmith8917 — Sun, 01 Feb 2026 14:13:38 GMT

Having exactly the same issue, and so are both my parents and my in laws. This issue makes these devices essentially useless for us. Any help or guidance would’ve greatly appreciated.

Re: Unable to initiate video calls from Nest Hub Max

gabemcg — Sun, 01 Feb 2026 15:36:15 GMT

same here. Followed all the instructions to remove legacy duo calling and migrate to meet. It is supposed to work on the Nest Hub Max and it doesn't. About ready to trash the entire google home ecosystem over this

Re: Unable to initiate video calls from Nest Hub Max

Eb21 — Sun, 01 Feb 2026 15:44:53 GMT

Yep. After an hour on the phone with nest support, they confirmed everything was configured properly on my end, and that my only option from there was to "leave feedback" that goes to the engineering team. The support person also said "then you wait, maybe in 6 months there will be an update." How can Google find this acceptable? Video calling is a core functionality of this device. They have been whittling away features and functionality, and in 6 months I will no longer be a Google customer if this keeps up.

Re: Unable to initiate video calls from Nest Hub Max

gabemcg — Sun, 01 Feb 2026 16:54:03 GMT

I spent over an hour on the phone with Google Technical support to troubleshoot. Multiple factory resets, new "Homes" set up in the google home app, different google accounts. Nothing works. They opened a ticket with engineering. If you are having this issue save yourself the trouble of calling in and just say "Hey Google Send Feedback" with the message, "Unable to make Google Meet video calls 40337"

Re: Can not make a call from Nest Hub

Edavin — Thu, 05 Feb 2026 22:28:38 GMT

Just received a brand new Google hub max and I’m having the same issue. Very frustrating and hoping there will be a fix soon?

Re: Can not make a call from Nest Hub

Pjd5 — Sat, 07 Feb 2026 17:12:50 GMT

When logged into the account on a phone is there a legacy calling account listed in the Google Meet settings? Is there a phone number listed? Have you tried deleting and adding the legacy account there?

Have you tried joining the preview program to get bug fixes sooner?

Re: Can not make a call from Nest Hub

ABHCC01 — Sat, 07 Feb 2026 17:56:06 GMT

Yesterday we try to update the phone number in google meet setting and reset my own google nest. After resetup and update gemini in my google nest 2nd, the meet call back to normal. But to mak e call we need 30 second to nest open meet call connect and ringing. I hope this bug can be solved ASAP.

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Son-in-law — Sun, 08 Feb 2026 14:34:13 GMT

It's been 2 weeks since I posted about my issue with video calling no longer working. I was informed by Natalia of The Google Nest Customer Care Team that the feature for sending and receiving video messages via Duo and Google Meet on Nest displays has been "deprecated". I had to look this up to find out what it actually means. It's a soft way of saying "in the process of being discontinued". And I quote, "This is why you have noticed that the application is no longer functioning as it used to." In other words - IT DOES NOT WORK. Google - you use the language of politicians who are economical with the truth. Shame with you. My 90-year-old mother-in-law is sitting in isolation - no longer able to call or be called by her nearest and dearest. Well, I have spent 2 HOURS ON WITH GOOGLE SUPPORT, and they never mentioned the small matter that the essential and core video calling feature is being dropped. Contrary to this, they tried to provide various fixes - none of which worked - of course. So, this means it's about to cease to work. I asked for a refund since this device no longer works as advertised. Come on, Google - you can't unilaterally abandon such a core feature of your product without caring about the impact on customers. You just move the goal posts. In response to my request for a refund for my device, I was emailed by Rodrigo of The Google Nest Customer Care Team, who asked me to attach the serial number and proof of purchase. I hit reply and provided the information as best I could - but it turns out that he used a NO REPLY EMAIL ADDRESS! Not only that, but Google has removed serial numbers from their Google Home App and from my Google Account section on associated devices. Plus, it's impossible to read the number on the base of the unit. So, I am being asked to provide something that is virtually impossible to provide. I only discovered that this request for impossible-to-find information had been made from a NO REPLY EMAIL ADDRESS when I got a bounce-back auto-reply from the email reply I had sent Rodrigo. Unbelievable. I can only conclude that Google is deliberately making it difficult for customers to complain. I tried to get back in contact using the chat feature - but even that is no longer working! Please can somebody from Google respond to me from an email address that actually enables me to reply - so that I can provide the information you asked for as best I can and get this moving forward for my refund.

Re: Nest Hub Max- Google Meet video calling no longer works (possible known bug)

Son-in-law — Sun, 08 Feb 2026 14:38:50 GMT

Sorry to hear that you are experiencing the same problem. Google has just walked away from their customers on this one. When I get a resolution - which has to be a refund - I'll let you know.

Re: Unable to initiate video calls from Nest Hub Max

Son-in-law — Sun, 08 Feb 2026 14:40:25 GMT

I still have this issue and have been told by Google that they are in the process of dropping the video calling feature. No indication of any plan from them to fix this for us !