topic Repost in Home Automation

Repost

Haywood — Sun, 14 Aug 2022 00:57:30 GMT

I just got the Nest battery camera, and it is useless; Would it be a lot simpler to have the new cameras appear in the NEST APP until such time that the HOME APP is improved? And to be honest we all know that is a minimum of 6+ months and even then, not all the functions will get migrated. I'm just going on the Google's track record here. 1 step forward 4 steps back seems to be their way. This is so disrespectful to the current customer base. These new cams are so different because of the Google HOME app that they should have never had the NEST name connected to them. ... just my opinion. Shame on you Google. You have more resources than just about any company, and this is what you release?

Re: Repost

MplsCustomer — Sun, 14 Aug 2022 01:39:08 GMT

@Haywood

I agree, except that, with the optional power cable, the Google Nest Camera (Battery) we've had for 10 months isn't useless. It's live 24/7 and detects events just fine, but with the handicap of having to use the limited functionality of the Google Home app instead of the Google Nest app.

Re: Repost

Brad — Wed, 17 Aug 2022 21:56:59 GMT

@Haywood

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. Thank you for taking the time to share your feedback on the topic.

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best Regards,

Brad

Re: Repost

janthadeus — Mon, 22 Aug 2022 02:03:13 GMT

Hey everyone,

Thanks for your help here, Brad.

Haywood, I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Re: Repost

janthadeus — Tue, 23 Aug 2022 02:18:06 GMT

Hi Haywood,

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Repost

Haywood — Tue, 23 Aug 2022 13:26:11 GMT

Team,

I do not use my phone as much because of the app; but the desktop is better for me since I am older. So, I could have done better research on the product instead of assuming.

Re: Repost

Brad — Tue, 23 Aug 2022 16:29:04 GMT

Hey folks,

I am sorry to hear that the app and desktop app work differently as you may have thought. You are definitely not the first person to provide this feedback. I appreciate your patience, and thank you for letting us know. I'll go ahead and lock the thread at this time. If you need further assistance, please feel free to create a new thread.

Best regards,

Brad