topic Re: Trouble Netflix connection in Home Automation

Trouble Netflix connection

Noura — Sat, 06 Aug 2022 20:12:50 GMT

Netflix isn’t connecting to my chromecast

Re: Trouble Netflix connection

JenniferV — Thu, 11 Aug 2022 00:36:46 GMT

Hi Noura,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? Is this only happening with Netflix or across all apps? Are you getting any messages when casting from Netflix?

Give these steps a try:

Clear the cache and data of the Netflix app.
Reinstall the Netflix app.
Cast from different Chromecast-enabled apps.
If you're using an iOS device, please turn on the Local Network Access.
Reboot your Wi-Fi router.
Reboot your mobile phone.
Reboot your Chromecast.
Try to use a different mobile phone.
Factory reset your Chromecast.

Thanks,

Jennifer

Re: Trouble Netflix connection

JenniferV — Sun, 14 Aug 2022 01:54:17 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Trouble Netflix connection

JenniferV — Mon, 15 Aug 2022 02:00:26 GMT

Hey Noura,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer