topic Re: wi-fi: looking for network in Home Automation

wi-fi: looking for network

dlo — Tue, 02 Aug 2022 16:07:18 GMT

The wifi through my Google mesh system drops out literally every 2-3 seconds. Anything that relies on a smooth connection (sonos speakers eg) do not work at all. Some things which can buffer a little will work maybe. The wi-fi status on my laptop switches from "looking for network" to "on" over and ever every few seconds. I have done every reset, password change, etc. that was suggested by both my cable provider and google support with no results. I'm a few days from scrapping the entire mesh system and buying something new because it's simply unworkable and I can't spend any more time trying the same things over and over. I've been wrestling with it for 3 weeks now. If there is a solution or a fix, I'd lie to know before I have to start over with a completely new product.

Re: wi-fi: looking for network

Jeff — Tue, 09 Aug 2022 16:37:19 GMT

Hi dlo,

Sorry about the connection issues you're having. I imagine that's quite frustrating and confusing to be dealing with. Let's work on this and get it sorted out for you. To get us going with troubleshooting steps, I have some questions and things for you to check.

Do you use any VPN services or web filtering services?
Are you using the default DNS settings, the Google DNS, or any other DNS setting?
Do you have IPv6 enabled in your advanced network settings in the Home app?
After you perform a reset, is it more reliable for a while, or does it have no impact?
When your network drops, do you see any status light changes on your router or points? If so, what color are they?

If you can think of any other information to add, it would be helpful as well. I look forward to hearing from you.

Thanks,

Jeff

Re: wi-fi: looking for network

EdwardT — Fri, 12 Aug 2022 23:14:42 GMT

Hi folks,

@Jeffrey, thanks for the help!

@dlo, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

Re: wi-fi: looking for network

EdwardT — Mon, 15 Aug 2022 23:53:29 GMT

Hi dlo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward