topic Tuya and 3 sockets electric problem in Home Automation

Tuya and 3 sockets electric problem

sergiovittorio — Tue, 16 Aug 2022 11:13:13 GMT

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Good morning. I have a multiple socket 3 socket + usb. Detection is successful and the device works fine, but google home only detects USB sockets. Does not find and display 3 remaining electrical sockets. Alexa works fine but google doesn't. All this happens recently because everything worked until 1 month ago. It may have been some update. I have already paired the device many times but same result. Please help me. Thank you

Re: Tuya and 3 sockets electric problem

Azarco — Sun, 21 Aug 2022 20:59:14 GMT

Hey sergiovittorio,

We're sorry to hear that you're having problems controlling your electrical sockets — let me help you out.

A quick question: were there any recent changes or updates on your network, set up or apps?

Make sure your devices are connected to the same network.
Try relinking your Tuya account but before linking it back, try removing your Tuya devices from the Tuya app.
Reboot your Tuya devices, Google Home and router to refresh the connection.
Uninstall and reinstall your Google Home app. Once done, try saying "OK Google, sync my devices".

Let us know how it goes.

Thanks,

Alex

Re: Tuya and 3 sockets electric problem

Azarco — Wed, 24 Aug 2022 21:02:53 GMT

Hey sergiovittorio,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

Re: Tuya and 3 sockets electric problem

sergiovittorio — Thu, 25 Aug 2022 10:23:22 GMT

thanks but i have 20 tuya devices and 8 Google.... too many problems for reconnect all

Re: Tuya and 3 sockets electric problem

Muddi — Thu, 25 Aug 2022 16:01:42 GMT

Hey sergiovittorio,

Chiming in - we understand that those steps will need a lot of effort, but this will help us further isolate the issue.

Cheers,

Muddi

Re: Tuya and 3 sockets electric problem

Muddi — Mon, 29 Aug 2022 13:28:28 GMT

Hi sergiovittorio,

How are your devices? Are you able to try the suggested steps? Feel free to update this thread, and we're glad to assist you further.

Cheers,

Muddi

Re: Tuya and 3 sockets electric problem

Azarco — Mon, 29 Aug 2022 21:17:16 GMT

Hey sergiovittorio,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex