topic Back yard camera in Home Automation

Back yard camera

loumira — Sat, 20 Aug 2022 02:28:16 GMT

do anyone know why and what ithis is happening to the camera???

Re: Back yard camera

Cathal_S — Sat, 20 Aug 2022 16:31:47 GMT

Hi loumira,

Are you using the camera through a window?

Re: Back yard camera

JenniferV — Wed, 24 Aug 2022 06:09:00 GMT

Hi folks,

Thanks for the help here, Cathal_S.

loumira, are you pertaining to the glare and reflections during night vision? If yes, then this issue is caused by reflections of the IR LEDs (used for Night Vision) from a nearby surface. We suggest you to change the positioning of the Nest Camera to ensure the entire front of the camera is unobstructed. You can also move the Nest Camera to another room or area and try using the Zoom and Enhance option to exclude the reflection from the camera's field of view.

For more info, please check this support website article.

Thanks,

Jennifer

Re: Back yard camera

loumira — Wed, 24 Aug 2022 18:28:59 GMT

hi thank for your response. But I am not . My camera is in open air.

Re: Back yard camera

JenniferV — Wed, 24 Aug 2022 22:47:37 GMT

Hello loumira,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Back yard camera

JenniferV — Sat, 27 Aug 2022 23:32:46 GMT

Hey there,

We haven't received your form. Were you able to fill it out?

Regards,

Jennifer

Re: Back yard camera

JenniferV — Wed, 31 Aug 2022 00:23:18 GMT

Hi loumira,

It's me again. How's it going? Do you still need help?

Thanks,

Jennifer

Re: Back yard camera

aatienza — Mon, 05 Sep 2022 23:50:52 GMT

Hey loumira,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

I appreciate the help, Jennifer.

Thanks,

Archie