topic Re: 3rd generation thermostat not holding a charge in Home Automation

3rd generation thermostat not holding a charge

Kliwanag — Sun, 14 Aug 2022 18:54:40 GMT

Hello, I noticed my thermostat was off and kept restarting saying “The thermostat is restarting. Be back in a bit.” It would do this over and over again so finally I called support and they told me charge the display for an hour and repeat the process. They eventually said the display could no longer hold a battery. The solution..they “recommended” I purchase a whole new thermostat for $250+. I told them I had the thermostat for less than 2 years. This isn’t our fault, it appears there is a defect and I don’t think it’s fair to tell me to buy a whole new system when this one is not that old. You mean to say that I have to replace a nest thermostat every couple of years? That’s ridiculous if you ask any home owner. Very unhappy and not satisfied with their policy.

Re: 3rd generation thermostat not holding a charge

Jake — Mon, 29 Aug 2022 19:04:32 GMT

Hey Kliwanag,

I am sorry for the late reply, and for the trouble you have run into. I know this is not an ideal situation, or the answer you were looking for. I found an article that has some details. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: 3rd generation thermostat not holding a charge

Jake — Thu, 01 Sep 2022 17:50:04 GMT

Hey Kliwanag,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: 3rd generation thermostat not holding a charge

Kliwanag — Thu, 01 Sep 2022 18:07:44 GMT

Hello, we ended up having to purchase a new thermostat. Thank you.

Re: 3rd generation thermostat not holding a charge

Jake — Tue, 06 Sep 2022 17:59:09 GMT

Hey Kliwanag,

I am glad to hear you were able to resolve the issue, and you no longer have trouble with your device. Apologies that you had to buy a new one. I am going to keep the thread open for a couple of days to ensure everyone is good to go from here. Please let me know if you have any questions, as I would be happy to review

Best regards,

Jake

Re: 3rd generation thermostat not holding a charge

Jake — Fri, 09 Sep 2022 17:15:20 GMT

Hey Kliwanag,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake