topic Re: new i q wont in Home Automation

new i q wont

tam1967 — Wed, 07 Sep 2022 13:31:56 GMT

my nest iq wont turn on does it need to be on the mount before it will start up

Re: new i q wont

MplsCustomer — Wed, 07 Sep 2022 15:15:34 GMT

@tam1967

I think it is only the newer Google Nest cameras and doorbells (released starting in the fall of 2021) that need to be "mounted" to work.

You have most likely followed the instructions outlined here, including pressing and holding your camera's reset button with a paperclip until the light ring starts spinning blue (sometimes it's hard to get the reset button pushed in):

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-nest-cam-iq-or-dropcam%2Cnest-cam-iq-indoor-or-outdoor

Unfortunately, the only option Google Nest provides for contacting support is this link, where, depending on your location and time, you may get a phone contact option:

https://support.google.com/googlenest/gethelp

Hopefully, your IQ camera hasn't just died.

Re: new i q wont

janthadeus — Thu, 15 Sep 2022 06:45:27 GMT

Hi folks,

Thanks for your help, MplsCustomer.

I want to make sure you're all good — how did the steps go?

Thanks,

Re: new i q wont

janthadeus — Sun, 18 Sep 2022 06:48:06 GMT

Hey tam1967,

How's it going with your Nest IQ camera? Still need our help?

Regards,

Re: new i q wont

janthadeus — Tue, 20 Sep 2022 00:07:28 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,