topic Re: Direct "Stop" Command without "Ok/Hey Google" do not work in Home Automation

Direct "Stop" Command without "Ok/Hey Google" do not work

ChrisLee19 — Wed, 31 Aug 2022 02:50:51 GMT

In the last few month if there was a music playing or an alarm/timer ringing, I can directly say "Stop" without saying the "Ok/Hey Google" Command and the music/alarm/timer will stop. Suddenly in the past few days that command do not work. Is there an update that change this command?

Devices where I have use the "Stop" command:

Google Hub Max
Google Nest Audio
Google Nest Wifi Point

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

Azarco — Tue, 06 Sep 2022 18:36:24 GMT

Hey ChrisLee19,

Thanks for reaching out.

You can turn off a timer or an alarm without saying, “Hey Google.” Just say, “Stop.” This is available on all Google Nest and Home speakers and displays in English-speaking countries. Have you tried reinstalling your Google Home app?

Try rebooting your Google Nest devices and router to refresh the connection. If the issue persists, try resetting one of your device and see if that helps.

Let us know how it goes.

Best,

Alex

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

Princesss — Fri, 09 Sep 2022 22:36:51 GMT

Hi ChrisLee19,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

Azarco — Sun, 11 Sep 2022 17:58:40 GMT

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

ChrisLee19 — Sun, 11 Sep 2022 22:03:25 GMT

Thank for the response, didn't get to try your solution, because a few days later the Stop command worked without the " Hey Google" as usual.

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

Azarco — Mon, 12 Sep 2022 18:25:39 GMT

Hey ChrisLee19,

That's great to hear! Thanks for letting us know. Let us know if you have other questions or concerns — we'd love to help.

Cheers,

Alex

Re: Direct "Stop" Command without "Ok/Hey Google" do not work

Azarco — Thu, 15 Sep 2022 19:29:45 GMT

Hey there,

I'm relieved to hear that your issue is resolved!I'll go ahead and lock this thread after 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Kind regards,

Alex