topic Re: Nest Outdoor replacement in Home Automation

Nest Outdoor replacement

Duncanlfisher — Thu, 01 Sep 2022 21:04:10 GMT

I have a Nest Outdoor (Wired) which unfortunately has stopped working. I managed to get a replacement (before return) through the warranty but have an issue because the wire for the camera was professionally installed and goes through my external wall, with the USB element all inside, and the hole is filled etc. Getting the filler out the hole is going to be extremely difficuly. I think my best option will be to cut the power lead outside the house and rewire the new one like that? But not sure what google will make of that return? Anyone with any thoughts/experience of this issue?

Re: Nest Outdoor replacement

MplsCustomer — Thu, 01 Sep 2022 21:41:40 GMT

@Duncanlfisher

You probably don't want to have to splice the power cord for the replacement camera, while reusing the old cable that goes through your wall. You might want to chip out what you can on both sides and then have someone pull back and forth from each side to work it loose. Either that, or you cut the cable on both sides and redrill the hole, returning the remaining cut cable to Google. I don't think they're going to resell the used cable anyhow. (You could try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see whether they're okay with returning a cut cable.)

I used an extra-long 7/8-inch drill bit to drill through our garage walls for our Google Nest Outdoor Cameras; that's the size hole needed to feed through the USB connection for the camera's cable. It's a little bit of a challenge feeding it through the wall if the wall is thick.

Re: Nest Outdoor replacement

janthadeus — Mon, 12 Sep 2022 02:46:59 GMT

Hi folks,

Thanks for your help here, MplsCustomer.

I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

Thanks,

Re: Nest Outdoor replacement

janthadeus — Thu, 15 Sep 2022 02:58:43 GMT

Hi Duncanlfisher

How's it going? Still need our help?

Regards,

Re: Nest Outdoor replacement

janthadeus — Wed, 21 Sep 2022 06:55:09 GMT

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,