topic Re: Cync light showing "offline" in Home Automation

Cync light showing "offline"

aarquines808 — Wed, 07 Sep 2022 13:04:14 GMT

My Cync Floodlight Light shows "offline" after setup on Google Home app.

Re: Cync light showing "offline"

Azarco — Sun, 11 Sep 2022 20:06:22 GMT

Hey aarquines808,

Thanks reaching out.

Was it working before? Is it working when you control it using voice commands? Also, are they working on their own?

Try reinstalling your Google Home app.
Make sure you didn't set up your lights on the Cync app.
Make sure your devices are connected to the same network and set up on the same home structure.
Power cycle the bulb-Turn the switch or plug off for 10 seconds, then turn it back on. Be sure to wait 60 seconds before waiting to reconnect to the bulb and re-attempting setup.
Unlink and re-link your lights from your Google Home app.

Let me know how it goes.

Best,

Alex

Re: Cync light showing "offline"

Azarco — Wed, 14 Sep 2022 20:21:08 GMT

Hey there,

How's it going with your Cync Floodlight Light? Did the steps above help?

Thanks,

Alex

Re: Cync light showing "offline"

Azarco — Thu, 15 Sep 2022 20:39:39 GMT

Hello aarquines808,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Kind regards,

Alex