topic Re: Goggle Nest Camera in Home Automation

Goggle Nest Camera

LindaS — Tue, 23 Aug 2022 22:23:38 GMT

I started to save 2 events from the camera history, got interrupted and had to stop. When I came back to finish it I could not find the events to finish. Is there anyway to retrieve the events?

Re: Goggle Nest Camera

MplsCustomer — Wed, 24 Aug 2022 14:56:33 GMT

@LindaS

The events should not disappear unless you have the newer cameras with no Nest Aware subscription and the events occurred more than 3 hours ago, or you DO have a Nest Aware subscription and the events are older than 30 days (Nest Aware) or 60 day (Nest Aware Plus). At any rate, once they've rolled off of your history, you can't retrieve them anymore.

Re: Goggle Nest Camera

aatienza — Thu, 01 Sep 2022 05:20:58 GMT

Hey LindaS,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Goggle Nest Camera

aatienza — Tue, 06 Sep 2022 05:30:42 GMT

Hey LindaS,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Goggle Nest Camera

aatienza — Thu, 22 Sep 2022 02:30:51 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie