topic Re: Help with adding cameras to google home app in Home Automation

Help with adding cameras to google home app

roghid — Sun, 18 Sep 2022 19:45:36 GMT

Our nest cameras went offline and we had to reset all our cameras and doorbell. When we go to the google home app our devices are all missing. We tried to re add them but getting an error saying can’t find after we scan the QR code. Help!!

Re: Help with adding cameras to google home app

MplsCustomer — Sun, 18 Sep 2022 21:07:09 GMT

@roghid

It might be easier if you contacted Google Nest Support (starting with the link below) so you can walk through with them the details of all that's happened in your case--details that would be hard to lay out in back-and-forth forum posts. You have some unusual events, like all your cameras and doorbells going offline and your resetting all of them. And a reset certainly should not cause your devices to simply disappear from the Google Home app.

https://support.google.com/googlenest/gethelp

Re: Help with adding cameras to google home app

aatienza — Fri, 23 Sep 2022 02:05:42 GMT

Hey there,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.

I appreciate the help, JT.

Thanks,

Archie

Re: Help with adding cameras to google home app

janthadeus — Tue, 27 Sep 2022 22:50:46 GMT

Hi folks,

Checking back in should you still have further questions here. Let us know by replying to this thread.

I appreciate the help, MplsCustomer and Archie.

Regards,

Re: Help with adding cameras to google home app

janthadeus — Thu, 29 Sep 2022 02:49:55 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,