topic Re: Google Nest Doorbell offline in Home Automation

Google Nest Doorbell offline

ScHardstone — Sat, 01 Oct 2022 15:40:36 GMT

We’ve had the Google nest doorbell for some months now, it has gone offline on occasion but this time I can’t get it back online

Re: Google Nest Doorbell offline

janthadeus — Wed, 05 Oct 2022 01:21:06 GMT

Hi ScHardstone,

Thanks for visiting the Community. I’m sorry to hear that and for the delayed response. Let’s sort this out — a few questions: do you have a Nest Doorbell (wired) or Nest Doorbell (battery)? What's the status light of your Nest doorbell? How far is your doorbell from the router? Are there any other devices that experience issues with the WiFi? Also, were there any changes to the WiFi network?

Here are some troubleshooting steps to try:

Restart your Nest doorbell.

Locate the reset button at the back of the doorbell.
With a pin, press and hold the button for 5 seconds.

Restart your modem or router, unplug it from the power outlet for 1 to 2 minutes then plug it back in.
Factory reset your doorbell.
Remove your doorbell from the app then add it back.

Let me know how it goes.

Thanks,

Re: Google Nest Doorbell offline

ScHardstone — Wed, 05 Oct 2022 06:43:54 GMT

I removed the doorbell and added it again, it’s working ok now x

Re: Google Nest Doorbell offline

janthadeus — Wed, 05 Oct 2022 22:38:48 GMT

Hey ScHardstone,

Awesome, glad to hear! I appreciate your time in providing the Community the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Cheers,

Re: Google Nest Doorbell offline

ScHardstone — Thu, 06 Oct 2022 18:26:13 GMT

Unfortunately it’s gone offline again. It works as a doorbell but doesn’t activate when someone comes up the drive. I’ll have to try and sort it out at the weekend. It’s so annoying x

Re: Google Nest Doorbell offline

janthadeus — Sun, 09 Oct 2022 01:11:29 GMT

Hi there,

Oh no! Thanks for keeping me posted. Sounds like a plan! Let me know if anything comes up.

Thanks,

Re: Google Nest Doorbell offline

Mariainthepines — Sun, 09 Oct 2022 18:53:03 GMT

Hi ours has been offline for a few days now @janthadeus we have done the steps above several times and still not back on. Backyard camera and lights are working fine. Only doorbell is offline. It’s battery operated.

Re: Google Nest Doorbell offline

janthadeus — Thu, 13 Oct 2022 03:28:07 GMT

Hey Mariainthepines,

We appreciate your efforts here. Let’s have a better look — what’s the status light of your doorbell?

Thanks,

Re: Google Nest Doorbell offline

aatienza — Sat, 15 Oct 2022 14:32:42 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Google Nest Doorbell offline

janthadeus — Tue, 18 Oct 2022 02:00:04 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Archie.

Best,

Re: Google Nest Doorbell offline

ScHardstone — Tue, 18 Oct 2022 05:29:38 GMT

I am so sorry, I completely forgot to reply, I’ve just been busy. Yeah it went offline again so I removed it from the home app, factory reset it and just started again. So far so good

Re: Google Nest Doorbell offline

janthadeus — Tue, 18 Oct 2022 06:19:34 GMT

Hey there,

ScHardstone, no worries. Thanks for updating the Community forum of your resolution. To make sure, do you have other questions or concerns?

Mariainthepines, how's it going? Still need our help?

Thanks,

Re: Google Nest Doorbell offline

ScHardstone — Tue, 18 Oct 2022 06:46:10 GMT

It all seems to be working fine at the mo x

Re: Google Nest Doorbell offline

janthadeus — Wed, 19 Oct 2022 00:51:02 GMT

Hi there,

ScHardstone, awesome! Glad to hear!

Mariainthepines, I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Google Nest Doorbell offline

janthadeus — Sun, 23 Oct 2022 03:08:22 GMT

Hi Mariainthepines,

How's it going? Still need our help?

Best,

Re: Google Nest Doorbell offline

EmersonB — Fri, 28 Oct 2022 22:17:50 GMT

Hello everyone,

@Mariainthepines we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

I appreciate the help, @Jt and Archie.

Thanks,
Emerson