topic Re: “SimpliSafe has a security restriction “ using google nest in Home Automation

“SimpliSafe has a security restriction “ using google nest

kjparalegal — Tue, 04 Oct 2022 00:16:01 GMT

I keep getting the response SimpliSafe has a security restriction “ when trying to set the alarm system to away. It won’t take the command. I’ve unlinked it, relinked it, rebooted Google Nest but I still get the same response. Why won’t it work with voice command to set the alarm system?

Re: “SimpliSafe has a security restriction “ using google nest

Juni — Fri, 07 Oct 2022 20:09:37 GMT

Hi kjparalegal,

Thanks for trying to fix the concern by performing those troubleshooting. To further isolate the issue, try to create a new home structure and set up your devices there and see if it will make any difference.

Keep me in the loop.

Best,

Juni

Re: “SimpliSafe has a security restriction “ using google nest

Juni — Mon, 10 Oct 2022 22:14:18 GMT

Hi kjparalegal,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

Re: “SimpliSafe has a security restriction “ using google nest

Juni — Tue, 11 Oct 2022 22:17:20 GMT

Hi there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Juni

Re: “SimpliSafe has a security restriction “ using google nest

kjparalegal — Wed, 12 Oct 2022 02:49:14 GMT

I haven’t tried a new home yet but will try it tonight. Sorry I didn’t get notice of a response to this thread.

Re: “SimpliSafe has a security restriction “ using google nest

kjparalegal — Wed, 12 Oct 2022 02:57:59 GMT

I tried removing the home and starting a new one but I still get the same response-SimpliSafe has a security restriction

Re: “SimpliSafe has a security restriction “ using google nest

kjparalegal — Wed, 12 Oct 2022 03:21:28 GMT

I tried setting up a new home-same response. Not working

Re: “SimpliSafe has a security restriction “ using google nest

Lcw — Sat, 15 Oct 2022 17:53:07 GMT

I'm having the same issue right now

Re: “SimpliSafe has a security restriction “ using google nest

Lcw — Sat, 15 Oct 2022 18:22:44 GMT

After doing more testing, it seems that the command only works when the current Simplisafe setting is "OFF." If the current Simplisafe setting is "Home," it can't switch to "Away." And if it's "Away," it can't switch to "Home." The error is always "Simplisafe has a security restriction." If the Simplisafe setting is "OFF" and you try to set it to "Home" or "Away," it works. But that means you can't have routines to alternately set it to Home AND Away automatically.

Re: “SimpliSafe has a security restriction “ using google nest

Juni — Tue, 18 Oct 2022 19:34:11 GMT

Hi folks,

@Lcw, thanks for the information, I’m glad that worked for you. It seems like there are some features in Simplesafe that are not yet supported. I'd suggest you submit feedback about it, here's how.

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours.

Regards,

Juni