topic Re: Nest app does not work in Home Automation

Nest app does not work

RDF4 — Fri, 07 Oct 2022 16:05:34 GMT

After 15 months of stellar service, my Nest App quit working. I reinstalled it but although my account is active, the part that let me access the modes (heating, cooling, etc) is no longer present on eith my iphone or iPad. My roommates continues to work perfectly. Ideas?

Re: Nest app does not work

Markjosephp — Thu, 13 Oct 2022 16:05:37 GMT

Hello RDF4,

I'm sorry to hear about the issue that you're having accessing your Nest thermostat/Temperature Sensor on the Nest App. I'm sure it's confusing with the different accounts, but I'm happy to help.

Make sure to login to the same email account as with the Nest device. Then, once you're logged in, check for any available home structures to see where the Nest device is connected. Here's your guide on how to switch homes.

Let me know if that helps.

Thanks,

Mark

Re: Nest app does not work

Markjosephp — Tue, 18 Oct 2022 21:29:42 GMT

Hi RDF4,

Checking back in — how's it going? Still need our help?

Best regards,

Mark

Re: Nest app does not work

Markjosephp — Wed, 19 Oct 2022 21:51:10 GMT

Hi RDF4,

I just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Thanks,

Mark