topic Re: Person alert often not working in Home Automation

Person alert often not working

Annkingsbridge1 — Mon, 10 Oct 2022 13:05:28 GMT

Many many times whilst a bush moving in the wind triggers a Motion or Activity alert often when someone comes to the door or down the drive no alert despite Person alert being active. Think a ghost must be delivering post or newspapers!

Re: Person alert often not working

EmersonB — Thu, 13 Oct 2022 23:09:08 GMT

Hello Annkingsbridge1,

Thanks for posting and sorry to hear if you're having issues about your motion or activity alerts.

To know more about this, I'd like to ask some questions:

Is this issue constant or intermittent?
Is the Airplane or Do Not Disturb mode turned off or on?

Give these steps a try:

Toggle off and on all notification settings in the Home app or Nest app and double check if the Web app has the same settings.
Try to sign out and sign in to the App.
If the issue persists, try to delete the App, restart your phone and reinstall the App. Then check if the notifications are enabled.

Looking forward to your response.

Regards,

Emerson

Re: Person alert often not working

EmersonB — Sun, 16 Oct 2022 23:41:57 GMT

Hi Annkingsbridge1,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Best,
Emerson

Re: Person alert often not working

Princesss — Tue, 18 Oct 2022 14:54:34 GMT

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Camera and we'd be glad to assist you further.

Best,

Princess