topic Re: phillips hue account linking issues in Home Automation

phillips hue account linking issues

alex88 — Wed, 19 Oct 2022 13:01:47 GMT

Im having the same issue, but the fix does not work.

https://www.googlenestcommunity.com/t5/Home-Automation/Philips-hue-unable-to-connect-to-my-account/td-p/215573

Please help

Re: phillips hue account linking issues

RXShorty — Wed, 19 Oct 2022 13:07:15 GMT

Hi @alex88

Could you try the following:

1. Log into https://goo.gle/3T8RgXQ
2. Click "Apps" at the top.
3. Deactivate all "Google" activated account
4. Launch the Hue app on the phone
5. Click on the "Settings" icon at the top right.
6. Click on "My Bridges."
7. Click the "i" icon next to the bridge
8. Click "Clean Up" and confirm.
9. Go to Google Home and link the Hue account as usual
10. Note that the lights don't show up right away. You need to leave the Home Control page, wait a few minutes, then go back.

Another issue that could cause problems is the number of linked devices to your Hue account.
Login to https://account.meethue.com/ and go to your account.

There is also an option to go to your Hue systems and all connected external applications.
I noticed that having too many or double applications could cause issues.

Re: phillips hue account linking issues

Juni — Mon, 24 Oct 2022 14:48:56 GMT

Hi folks,

@RXShorty, thanks for the help.

@alex88, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,

Juni

Re: phillips hue account linking issues

Juni — Thu, 27 Oct 2022 16:12:59 GMT

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

Re: phillips hue account linking issues

Juni — Fri, 28 Oct 2022 16:17:07 GMT

Hi alex88,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni