topic Re: Connection nest camera in Home Automation

Connection nest camera

ub1badboy — Sun, 30 Oct 2022 20:29:03 GMT

Can't connect camera to multiple devices... also nest camera is very hot to touch (it's not in the sun)

Re: Connection nest camera

MplsCustomer — Sun, 30 Oct 2022 21:19:34 GMT

Which Google Nest camera do you have? Can you see it at all in the Google Nest app or the Google Home app? Have you tried restarting the camera? https://support.google.com/googlenest/answer/9252162?hl=en

Re: Connection nest camera

janthadeus — Mon, 31 Oct 2022 23:10:15 GMT

Hi folks,

Oh no! We’re sorry to hear that. Let’s check — could you fill out this form so we could further investigate?

Please stop using your camera as it may cause harm to you. In the meantime, unplug it from the power outlet.

I appreciate the help here, MplsCustomer.

Thanks,

Re: Connection nest camera

aatienza — Fri, 04 Nov 2022 04:51:03 GMT

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, JT.

Thanks,

Archie

Re: Connection nest camera

Dan_A — Mon, 07 Nov 2022 18:10:20 GMT

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Regards,

Dan

Re: Connection nest camera

Juni — Thu, 10 Nov 2022 18:21:18 GMT

Hi there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

Re: Connection nest camera

ub1badboy — Thu, 10 Nov 2022 19:19:26 GMT

Still trying to disconnect from my account on the app so a family member can use it. I've tried deleting the app... that did not work because goggle would not let me switch to new user on there device using the same nest app.

Re: Connection nest camera

MplsCustomer — Thu, 10 Nov 2022 19:50:18 GMT

@ub1badboy

If you want to turn over ownership of a Google Nest camera, you need to remove it from the Google Nest app or the Google Home app (depending on the camera) while you are logged onto the Google account and Wi-Fi used to set it up, and then do a factory reset. Then the new user can install it.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-the-nest-app

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cother-google-devices-set-up-in-the-nest-app%2Cnest-thermostat-nest-doorbell-battery-and-nest-camera-battery

Re: Connection nest camera

EmersonB — Thu, 10 Nov 2022 20:01:30 GMT

Hi everyone,

@ub1badboy thanks for getting back to us. For you to disconnect your account from your Nest camera you need to remove it first from your Nest app and reset the actual Nest camera to the factory default. After that, the Nest camera can be connected to a different account.

I appreciate the help, @Juni, @Dan, @Jt, @MplsCustomer and Archie.

Regards,
Emerson

Re: Connection nest camera

janthadeus — Mon, 14 Nov 2022 01:50:36 GMT

Hey ub1badboy,

I just wanted to jump in real fast to see if you saw Emerson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for chiming in, Archie, Dan, Juni and Emerson.

Best,

Re: Connection nest camera

janthadeus — Tue, 15 Nov 2022 02:01:29 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,