topic Re: How do I get the OnHub promo code? in Nest Wifi

How do I get the OnHub promo code?

terryb8888 — Thu, 23 Dec 2021 17:52:01 GMT

I'm looking for the OnHub promo code but of course, there is no way to contact Google support as the contact form is not working

Re: How do I get the OnHub promo code?

Dansquestions — Thu, 23 Dec 2021 18:14:20 GMT

I believe these were targeted automated emails that went out. Otherwise keep checking back with customer service and eventually you will get through. Im not sure if they will have to escalate the case to get the code or not. Sorry I don't think there is a quicker way to accomplish this

Re: How do I get the OnHub promo code?

terryb8888 — Sun, 26 Dec 2021 05:39:17 GMT

Thanks for the reply. I really don't get why Google is so crappy at this detail stuff.

Re: How do I get the OnHub promo code?

Jeff — Wed, 29 Dec 2021 20:03:10 GMT

Hey, terryb8888.

I just wanted to jump in real fast to see if you were able to get that code worked out or to see if you still needed some help here. If you're still looking for a solution there, please let me know.

Thanks.

Re: How do I get the OnHub promo code?

andrevalente — Thu, 30 Dec 2021 21:52:52 GMT

I am still having this problem. I have a Google/Asus onHub but haven't received a coupon. I chatted with Google One support and they told me to contact Google Store but the queue is really long. If you have a better solution, I'd love to hear it!

Re: How do I get the OnHub promo code?

Paulitics — Tue, 04 Jan 2022 02:09:53 GMT

I'm in the same boat - I have 3 onhub routers and no email from Google (yet). Tried the support line a few times like the others, but couldn't get through. Unsure if it's worth it to keep trying or buy some on the used market.

Re: How do I get the OnHub promo code?

Dansquestions — Tue, 04 Jan 2022 02:24:22 GMT

I am currently waiting on a billing issue with nest. It started on 12/9. After contacting Google on a daily basis they finally acknowledged the very obvious error and said they processed the refund. I received no receipt and no confirmation about the refund. They responded to wait 14 days then contact my bank and ask them for the refund. Google customer support is absolute garbage.

Re: How do I get the OnHub promo code?

Jeff — Tue, 04 Jan 2022 17:15:58 GMT

Hey, all.

Sorry for the issues you've had connecting with support. I know that yesterday was a bit of a crazy day with everyone being back from the holidays. I think today and tomorrow should be better making contact through the store or by contacting support directly. Give it a look today and see if anything has improved there. I can report to our internal teams that a lot of emails haven't arrived as well. In the meantime, double check your spam folders as it's possible the email was marked as spam or promotion.

Again, try support again today and let me know what the queues are looking like.

Thanks.

Re: How do I get the OnHub promo code?

andrevalente — Tue, 04 Jan 2022 17:21:22 GMT

Thanks for the reply, Jeff!

I was able to do a chat with the Google Store team yesterday and after a lot of back and forth they said there was nothing they can do for me. No details - only that if I don't have the email, bummer.

I am of course very disappointed. I tried to set up the OnHub device just in case (I could give it to someone else), but the Home app doesn't even recognize it! So basically I have a brick now.

Re: How do I get the OnHub promo code?

Dansquestions — Tue, 04 Jan 2022 17:24:21 GMT

Very common experience working with their customer support.

Re: How do I get the OnHub promo code?

Jeff — Tue, 04 Jan 2022 17:46:26 GMT

Hi, andrevalente.

I understand why you're disappointed. End of life cycles for products is always a rough transition. It doesn't help having a rocky back and forth with support, and I'm sorry that happened too. There's a lot happening with this announcement, and we hope to take care of everyone as we go. You're definitely right to be frustrated!

Re: How do I get the OnHub promo code?

Dansquestions — Tue, 04 Jan 2022 17:54:49 GMT

Google just wants him to buy more and provide no support or service. Seems like a great company to do business with.

Re: How do I get the OnHub promo code?

Jeff — Thu, 06 Jan 2022 22:05:37 GMT

Hi, everyone.

Just a quick update. I learned that support queues are definitely longer than usual, and it's actually due to some issues where some extreme weather shut down a support center and we're seeing a backlog. If you've been unable to get through to support due to wait times, those should improve over the coming days. I'm sorry for those waiting for answers.

Thanks.

Re: How do I get the OnHub promo code?

Dansquestions — Thu, 06 Jan 2022 22:14:25 GMT

I have been having an incredibly hard time with support the last 4 weeks. Extreme weather must be an understatement, the weather must have been to biblical proportions!

Re: How do I get the OnHub promo code?

Jeff — Tue, 18 Jan 2022 19:19:52 GMT

Hi, Dansquestions.

I just wanted to check in to see if you had any better luck connecting with support now that some time has passed. If you're still having issues, please let me know.

Thanks.

Re: How do I get the OnHub promo code?

andrevalente — Tue, 18 Jan 2022 20:46:05 GMT

I am out of alternatives and trying to decide what to do. I can't use or sell the device (since it is not supported). Any suggestions?

Re: How do I get the OnHub promo code?

Jeff — Wed, 19 Jan 2022 23:31:12 GMT

Hey, andrevalente.

There was a problem for a very small number of users getting the codes out. I would suggest you reach back out to support and see what can be done now. If you still run into issues there, please let me know and I can follow up on it for you.

Thanks.

Re: How do I get the OnHub promo code?

terryb8888 — Thu, 20 Jan 2022 04:46:00 GMT

Thanks, I will try again

Re: How do I get the OnHub promo code?

Jeff — Tue, 25 Jan 2022 22:37:40 GMT

Hi, terryb8888.

I just wanted to follow up to see if you had any issues reaching support still or if you were able to connect.

Thanks.

Re: How do I get the OnHub promo code?

terryb8888 — Wed, 26 Jan 2022 13:45:18 GMT

Thanks for the follow up. I appreciate it. I will try again today.