topic Setup code error during a setting up Google Wifi Point in Google Home app. in Nest Wifi

Setup code error during a setting up Google Wifi Point in Google Home app.

Veradej — Fri, 11 Feb 2022 15:50:57 GMT

I factory reset my nest wifi point recently to add to a new wifi network. As I lost the QR code for the device setup in Google Home app, so I used 8-character setup code i.e. M4DKGHKW, found as fine prints along the bottom rim of the silicon base of the device. However, the Google Home app threw an error, "Wrong setup code" while there are texts written that it is looking for 8-digit setup code. Is the setup code supposed to be 8 numbers or 8 characters of alphanumeric? I am sure that I used the same code as what saw, but it fails the check on setup code

. Does anyone experience the same issue and is there a way to resolve this?

Re: Setup code error during a setting up Google Wifi Point in Google Home app.

olavrb — Sat, 12 Feb 2022 16:34:54 GMT

Try from a different device (Android, iOS, iPadOS) with the Google Home app using the same Google account?

Re: Setup code error during a setting up Google Wifi Point in Google Home app.

Veradej — Sun, 13 Feb 2022 08:56:06 GMT

Thank you for your prompt reply. I had my son to verify the setup code as the print were faint and small and he confirmed that "C" looked like a "G" due to due some dirt stains on the silicon. So the set up code is working fine now.. Thank you so much for your support and may be it is better that Google makes clearer print to avoid such mistake by the consumer in the future.

Re: Setup code error during a setting up Google Wifi Point in Google Home app.

Jeff — Mon, 28 Feb 2022 17:22:55 GMT

Hi, Veradej.

As we got our resolution here, I'm going to mark this one as resolved. Thanks to olavrb for the help! Before I close this up, I just wanted to do one final check to make sure we're all set here. If you need anything else, just let me know.
Thanks!

Re: Setup code error during a setting up Google Wifi Point in Google Home app.

Jeff — Tue, 01 Mar 2022 22:51:24 GMT

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread.
Thanks!