topic Re: family wifi schedules are buggy in Nest Wifi

family wifi schedules are buggy

rgaila — Thu, 02 Sep 2021 19:02:04 GMT

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Original Poster:bechau1

family wifi schedules’ skip and delay functions do not work.

each schedule must be reconfigured each time first before the functions will work normally.

as i use this daily, it’s extremely inefficient. i have submitted my feedbacks numerous times but never got any response.

anyone knows how can i notify google to fix this?

Re: family wifi schedules are buggy

rgaila — Thu, 02 Sep 2021 19:02:32 GMT

Hey there bechau1,

I'm so sorry for the late response, but I wanted to hop in here to help. I understand you're having troubles with the family wifi and I'm sure that's frustrating, but I'm happy to take a look into this.

Would you mind letting me know what troubleshooting steps you've taken? I was able to find this article that has some helpful tips and steps around setting up the family wifi schedules. Also, this article shows you how to create and delete family groups. I suggest reviewing those 2 articles to see if those steps help you, and I would also suggest doing a factory reset of the network to see if that may help as well.

Please let me know if you have any further questions or concerns.

-From Garrett DS, Community Specialist.

Re: family wifi schedules are buggy

mrkite38 — Tue, 21 Sep 2021 23:30:15 GMT

Hello, I have what I think is the same issue. I never had trouble with my schedules using the Google Wifi app but since migrating to Google Home they behave as follows:

Like OP bechau1, I am using the iOS app.
I have device groups configured
I have scheduled pauses for certain groups configured
Let's say it is Tuesday.
In the Family section, for Group A, I see:
Schedule A
8 a.m. - 8 p.m. | Weekdays
Starts Tuesday
I want to end Schedule A now, but "End Now" isn't available - just "Disable"
If I Disable the schedule, then Enable the schedule, it starts behaving - I can see End Now/Delay/Disable (or Skip/Delay/Disable for future schedules.)
The next day, the cycle starts again.

Again, this was never an issue with the Google Wifi app. We just moved to a larger residence, and I would like to add units to this system, but if the app doesn't work correctly I am not inclined to invest further.

Re: family wifi schedules are buggy

siewcm — Wed, 02 Feb 2022 08:44:28 GMT

Hi bechau1 , mrkite38,

I am having the same issue. Have you managed to find a resolution? This is happening on Android 11 as well.

It has been working fine until recently (1-2 weeks ago) and the google Home is of the latest version.

Thanks in advance

Re: family wifi schedules are buggy

GoolgleNestUser — Sat, 12 Feb 2022 00:07:28 GMT

I have the same issue, only disable shows up in the three dots menu on the schedule. Very frustrating!

Re: family wifi schedules are buggy

TT0 — Fri, 18 Feb 2022 05:58:34 GMT

Same issue here in iOS, only disable option, no end schedule

Re: family wifi schedules are buggy

Jeff — Wed, 02 Mar 2022 23:43:49 GMT

Hi, everyone.

I am sorry for the frustrations you're seeing with your schedules. I'm going to consult with an internal team and see if we can get some additional help here. I'll report back when I hear more. In the meantime, if anything changes in your situation, just let me know.

Thanks.

Re: family wifi schedules are buggy

Jeff — Fri, 18 Mar 2022 17:48:31 GMT

Hey, all.

I am still waiting for some answers on this, but I wanted to know if anyone has seen any changes in their situation. If you're seeing any improvement or anything different at all, feel free to update the thread.

Thanks.

Re: family wifi schedules are buggy

Jeff — Thu, 24 Mar 2022 17:51:33 GMT

Hi, all.

I wanted to check in once more as we now have a new firmware version rolling out to WiFi devices. Most of you will not have received it yet, but some may have. Over the next days and weeks the updates will hit. Hopefully this ends up clearing up your issues, but if you have continued problems after the update, please let me know and we can keep working on things here.

Thanks.

Re: family wifi schedules are buggy

Acgdesign — Sat, 21 May 2022 16:32:51 GMT

I complained about this exact bug multiple times over the past couple years! Even had a call with a representative and they told me it’s a known bug but didn’t know when it would get fixed. Please fix!! My kids are going to be grown and out of the house at this rate!

Re: family wifi schedules are buggy

Acgdesign — Sat, 21 May 2022 16:32:04 GMT

Still same problem

Re: family wifi schedules are buggy

mrkite38 — Mon, 23 May 2022 20:33:05 GMT

Yes, still a problem

Re: family wifi schedules are buggy

smilu99 — Fri, 22 Jul 2022 08:38:04 GMT

Problems remain and the situation continues for couple years

When I created a schedule, I have to ‘enable’ it manually everyday and K am really frustrated

Re: family wifi schedules are buggy

susuk — Wed, 17 Aug 2022 10:42:01 GMT

I too have the same issue in iOS latest.. really frustrating.

fyi @Jeff

Re: family wifi schedules are buggy

King500 — Sat, 15 Oct 2022 13:33:23 GMT

I have read all support articles, created new groups and schedules, but this still doesn't seem to auto activate at the preset time. Latest Google Home App version, Nest Wifi, Google Pixel 6 Pro handset controlling the Home App. Has anyone had success getting schedules to work automatically.

Re: family wifi schedules are buggy

Jhonleanmel — Sat, 15 Oct 2022 17:03:50 GMT

Hi everyone,

@King500, thanks for letting us know. Could you factory reset your Google Nest Wifi network and create a Family Wifi?

Best,

Mel

Re: family wifi schedules are buggy

Acgdesign — Sat, 15 Oct 2022 18:04:50 GMT

Nope, still waiting…

Re: family wifi schedules are buggy

King500 — Sun, 16 Oct 2022 10:17:49 GMT

I could, but the effort involved seems a little counter intuitive. I have the devices on a family wifi and can manually hit pause, I don't see how a factory reset to then update to the same App version and firmware on the Nest Wifi will deliver a different result.

Re: family wifi schedules are buggy

Jhonleanmel — Sun, 16 Oct 2022 17:36:25 GMT

Hey folks,

I totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Best,

Mel

Re: family wifi schedules are buggy

Acgdesign — Sun, 16 Oct 2022 19:09:50 GMT

Like I said in a previous post. This has been going on for years and I’ve talked with a rep at Google and they say it’s a know bug. Unless you have information that the bug has actually been fixed, I believe you are wasting your time.