topic Re: Change in wifi strength - mesh quality in Nest Wifi

Change in wifi strength - mesh quality

MadMickeyAU — Thu, 16 Dec 2021 00:26:01 GMT

When I installed my Nest Wifi the first time the connection speed throughout the house almost tripled - nice!

Now though, the speed in the two rooms that have the satellite wifi points, speed is about 20% of the Google wifi router point. The Home app mesh connection test now shows that the connection to both satellites is weak

The only thing that has changed is that I have installed a new TV and soundbar, positioned next to the Google Wifi router, and replacing a similar system.

I have done a complete reboot of the system, including the router to which the Google Wifi router connects, but no change. The satellite points are about 10 meters each from the router in a timber/plasterboard house.

Any suggestions?

Michel

Re: Change in wifi strength - mesh quality

Jeff — Wed, 02 Feb 2022 23:12:07 GMT

Hey, MadMickeyAU.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Change in wifi strength - mesh quality

MadMickeyAU — Thu, 03 Feb 2022 00:32:40 GMT

I do - and you must have been looking over my shoulder as I was just testing the connection as your email came in.

What do we need to do to solve this problem?

Re: Change in wifi strength - mesh quality

Jeff — Fri, 04 Feb 2022 17:38:37 GMT

Hey, MadMickeyAU.

Sorry to hear it's still affecting you, but let's jump in and start sorting this out. Real qucikly, can you check in your Home app to see if you have any preferred activities set up? You can select gaming or video conferencing. If either are checked, try removing them. Let me know if that has any impact.

Thanks.

Re: Change in wifi strength - mesh quality

Jeff — Fri, 11 Feb 2022 19:46:23 GMT

Hi, MadMickeyAU.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Change in wifi strength - mesh quality

Jeff — Tue, 15 Feb 2022 22:37:07 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Change in wifi strength - mesh quality

Jeff — Wed, 16 Feb 2022 18:59:27 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks