topic Re: Getting really old having to restart my Nest network almost daily in Nest Wifi

Getting really old having to restart my Nest network almost daily

ShellDude — Thu, 13 Jan 2022 18:35:16 GMT

I "upgraded" to Nest Wi-fi about a month ago thinking I'd see some benefits over my prior non-mesh Netgear WAP / Cisco home security router/gateway and cut my household over.

Almost daily I get complaints from my wife about her iPhone disconnecting. My Nest hub / assistant is almost daily complaining about being unable to connect to Wi-Fi, and I start losing connections to wired devices on the network as time progresses...

This has become a 2 to 3 times a week process for me where I have to reboot my network. There is a memory leak / thread / connection issue of some kind on this platform and it needs to get addressed.

The alternative is for me to box this stuff up and send it back.

Re: Getting really old having to restart my Nest network almost daily

Thomb — Fri, 14 Jan 2022 09:17:40 GMT

This is happening to me as well - maybe there are settings we need to tweak? Also set modem router to bridge mode to avoid double nat

Re: Getting really old having to restart my Nest network almost daily

baberim — Fri, 18 Feb 2022 18:25:13 GMT

Having the same issue. Something is definitely up.

Re: Getting really old having to restart my Nest network almost daily

ShellDude — Mon, 21 Feb 2022 03:10:04 GMT

And Nest / Google support is completely useless here as well. There's got be an escalate button around here somewhere.

Re: Getting really old having to restart my Nest network almost daily

Jeff — Wed, 23 Feb 2022 17:58:27 GMT

Hi, everyone.

Sorry for the issues you're seeing with your network performance. I am sure that must be frustrating to have to deal with at random. I have passed this along to an internal team and they'll be looking at it closer. In the meantime, can you all submit feedback for your device? This will go directly to support teams and also give them some info your network to help speed up a resolution. You can do that by following the instructions here: https://bit.ly/3vODvBH

I will come back and update the thread as soon as I know more.
Thanks.

Re: Getting really old having to restart my Nest network almost daily

Jeff — Fri, 18 Mar 2022 18:01:26 GMT

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

Re: Getting really old having to restart my Nest network almost daily

Jeff — Wed, 23 Mar 2022 22:24:07 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Getting really old having to restart my Nest network almost daily

Jeff — Mon, 28 Mar 2022 17:15:21 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks