topic Re: Google Nest Wifi Point keeps disconnecting in Nest Wifi

Google Nest Wifi Point keeps disconnecting

MeganAnn — Tue, 14 Dec 2021 23:40:20 GMT

Hi,

I have two google nest wifi points and one of them keeps disconnecting and going offline and it wont reconnect. A factory reset fixes the problem but then it happens again. It wont restart from the google home app. The other wifi point is ok even though it is further away. Ive followed instructions to restart the router also. It seems to just keep happening with this point only. Does it sound faulty or is there another thing I can try other than restarting the router and factory resets? I have tried the wifi point in two different rooms and the same thing keeps happening.

TIA

Re: Google Nest Wifi Point keeps disconnecting

alcas — Thu, 16 Dec 2021 08:58:32 GMT

Yea its been doing this since last week for me and its insanely annoying. I've had this for over a year and it sudden stopped working

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Wed, 02 Feb 2022 22:33:55 GMT

Hey, MeganAnn.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Google Nest Wifi Point keeps disconnecting

Rjet — Sun, 06 Feb 2022 02:08:55 GMT

I have this same issue - 2 Google Nest thermostats that have started disconnecting at different times. Followed all troubleshooting tips, restarting thermostat and router, disconnecting and re-adding to add. Please advise on resolution as currently causing major family issues with very cold weather

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Tue, 08 Feb 2022 20:18:34 GMT

Hi, Rjet.

With the disconnects involving your Nest Thermostat, I would advise contacting support directly by phone. Also I would post the issue in the Nest Thermostat forum as you will get more specific advice on that issue there. Here's the info for contacting support: https://bit.ly/3o1aRK5.

If you have any issues getting help through support, please let me know.

Thanks.

Re: Google Nest Wifi Point keeps disconnecting

MeganAnn — Tue, 08 Feb 2022 22:21:32 GMT

Hi Rjet,

I have contacted the place I bought it from and will be returning my nest wifi to get a replacement as it's still under warranty.

I hope you are able to resolve your issues with yours.

Re: Google Nest Wifi Point keeps disconnecting

MeganAnn — Tue, 08 Feb 2022 22:25:08 GMT

Hi Jeff,

I will be returning my nest wifi to the retailer I purchased it from and they are going to replace it. I have tried all toubleshooting options I could and nothing resolved the problem.

Thank you.

Re: Google Nest Wifi Point keeps disconnecting

Rjet — Tue, 08 Feb 2022 22:35:43 GMT

MeganAnn: I just did a factory reset on mine as after reading your post I realized this is the one step I had not tired. If this does not work will return to store

Thanks

Re: Google Nest Wifi Point keeps disconnecting

Rjet — Tue, 08 Feb 2022 22:43:14 GMT

Jeff: This links leads me right back to this thread - how do I get an actual answer from Google Nest

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Thu, 10 Feb 2022 22:51:55 GMT

Hi, Rjet.

When you fill out the form and it shows you some forum posts, right below that you'll see a Next button. Clicking on that will give you options for how to contact support (phone call, chat, or Facebook). Use any of those three to reach support directly more quickly. Let me know if you have any additional issues there.

Thanks.

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Mon, 14 Feb 2022 18:53:32 GMT

Hey, Rjet.

I wanted to follow up to see if you were able to get that support contact sorted out. Let me know if you still need help.

Thanks.

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Tue, 15 Feb 2022 22:17:04 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Nest Wifi Point keeps disconnecting

MeganAnn — Tue, 15 Feb 2022 22:43:22 GMT

No worries Jeff. My Nest Wifi was replaced by the retailer and the replacement works well.

Re: Google Nest Wifi Point keeps disconnecting

Rjet — Tue, 15 Feb 2022 22:53:14 GMT

Still no resolution, tried all the troubleshooting steps, spoke to support and they told me to look at the router. If the router was the issue the 2nd thermostat that is further away from the router would also be displaying the same issue, it does not. Please advise on next steps - I don't think I can return the product to the seller as its beyond 21 days

Re: Google Nest Wifi Point keeps disconnecting

MeganAnn — Tue, 15 Feb 2022 23:01:16 GMT

I'm not sure what the laws are where you are but I purchased mine 2 months ago and was still able to return mine. I just had to show my proof of purchase. I still had all the original packaging and they replaced it.

I believe the wifi point was faulty. The same as with yours, I had no issues with the one that was farther away.

Maybe if your retailer won't replace it, it could be sent back to google? Although I understand the family might not be happy waiting.

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Wed, 16 Feb 2022 18:25:50 GMT

Hi, Rjet.

I would give support a try. You can chat with them or reach them by phone here: https://bit.ly/3o1aRK5

If you have any issues getting in touch with support, please let me know.

Thanks.

Re: Google Nest Wifi Point keeps disconnecting

Rjet — Wed, 16 Feb 2022 18:45:38 GMT

thanks - I did this last night, replacement device is on its way

thanks

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Thu, 17 Feb 2022 18:29:50 GMT

Thanks for the update Rjet.

If you have any issues getting the replacement set up and going, just let us know.

Thanks!

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Tue, 22 Feb 2022 18:02:58 GMT

Hi, Rjet.

It might be a little early to check in, but I was wondering if you had received the replacement device and had gone through setup yet. If so, let me know if you had any issues or if everything seems to be working well.

Thanks!

Re: Google Nest Wifi Point keeps disconnecting

Jeff — Fri, 25 Feb 2022 18:24:48 GMT

Hi, all.

It looks like we've slowed down again. I'll keep the thread open for a little longer before marking this as resolved. If anyone needs anything before that point, please let me know.

Thanks.