topic Re: device camera off line in Nest Wifi

device camera off line

Navasana — Tue, 01 Feb 2022 19:51:52 GMT

our 2 Nest battery cameras work for a while then show "device off line", again. I worked with google support person earlier today who finally got one camera working. The second showed defective and is to be returned. Both have >85% battery.

Now the one camera that we did get working shows "device off line" again and I cannot restart/activate.

Please someone help me find the problem, get me back online!

Re: device camera off line

SteveT1 — Tue, 08 Feb 2022 06:12:18 GMT

Hi Navasana,

Sorry to hear about your experience with your Nest Cam(battery). Let's take a closer look into this.

A few questions — what's the color of the LED lights on your Nest Cam(battery)? How far is it from the router?

Keep us posted. You can also check this article to Troubleshoot offline Nest cameras.

Regards,

Steve

Re: device camera off line

Brad — Tue, 15 Feb 2022 20:01:31 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.

Best Regards,

Brad.

Re: device camera off line

Brad — Mon, 21 Feb 2022 18:54:49 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Brad

Re: device camera off line

Brad — Tue, 22 Feb 2022 19:13:53 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.