topic Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber in Nest Wifi

Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Mon, 13 Sep 2021 19:21:59 GMT

I have gigabit internet through att fiber and just bought a google nest wifi 2 pack a week ago. Setup was a breeze and everything looked good until I noticed my upload speeds were capped at 100mbps on every device behind the nest. Google advised a replacement so I did just that. Everything looked perfect for a day - i was getting expected speeds for wired at 800mbps and wireless was around 300 - 400mbps up and down. I check today - same issue as before where all devices are getting great download speeds but capped at 100mbps upload. I found out, however, that if I select a device as priority in google home, that device now works as I expect. Its like the nest is throttling every device in my network for some reason unless i say otherwise. The priority settings fixes both wired and wireless settings. Im pretty sure the problem must be on the Google side since that change fixes the issue. If I could prioritize all devices 24 hours a day, I would be happy with that workaround 🙂

For reference the setup is

ATT ONT --- ATT Router (bypass mode) --- Google Wifi

Wifi has been disabled on the ATT router and that router is now simply forwarding all traffic to the google nest. I put in a ticket with google who requested I put the router in bypass mode and force DNS to 8.8.8.8 and 8.8.4.4, These changes made no difference. They then requested logs and are reviewing the files I sent them via the home app and will get back to me. During testing, they told me not to prioritize a device but thats the only way things work as they should. Im seriously considering returning the nest wifi but wanted to hear if anyone else had issues like this. Again, two different nest routers having the exact same issue.

I put in a ticket with ATT who said there should be nothing on their end throttling the traffic. If I plug my computer into the same att router port as the google wifi (move the nest off the port, then replace with my computer), the computer links up at a gig and the speeds look fine.

https://support.google.com/googlenest/thread/121230119/slow-download-speeds

abellaj — Fri, 03 Sep 2021 19:32:07 GMT

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:Nick Jackson 4616

Since the 11th August I've been experiencing slow download speeds. I currently have a 100/20 plan but have been getting a max of 20/20 for the last couple of days. Have restarted everything and then I've contacted my ISP.

The connection is NBN router> Nest Wifi and has been unchanged for the last 8 months with no issue.

My ISP got me to check and I'm getting 100mbps (checked through ethernet) to the NBN router but it's somehow being throttled back to 20 or less when it hits the Google nest wifi.

Any thoughts or help with a fix would be awesome.

Why am I getting upload speeds in the 60's with brand new nest wifi when I pay for speeds above 400?

abellaj — Fri, 03 Sep 2021 21:52:20 GMT

Original Poster:Amber Parham

I spent a long time with a specialist on the phone on Sunday who could NOT fix the problem and said he'd send information to the team and someone would contact me. I've heard nothing since Sunday. I bought 3 nest wifi routers and 3 points. I've used then less than 2 months and the speeds keep dropping and I get download speeds of 60's-80's when I pay for speeds above 400. Spectrum has sent 3 technicians out and it is NOT their equipment. They have changed out the modem every time and they hooked up their router and got speeds above 500 on the same speed test. Then I test it with nest wifi and get speeds all over the place from 60to 200 and it's up and down all the time. It buffers on shows and my husband works from home, it drops his calls all the time. I buy Google everything-my pixel phone, nest cameras, wifi, speakers, etc. I attached a screenshot from last night with terrible speeds!

Google nest wifi and 2 points

Steve3773 — Tue, 07 Sep 2021 17:13:55 GMT

Just bought the new Google nest wifi mesh router and 2 points in July 2021 We have spectrum internet. We pay for 100Mbps.

Does anyone else have issues with constant internet connection lost notification from the home app. It's literally almost every day we lose internet. When I check the modem either when home or out and about on the app. It appears to always have internet coming in. But the home app shows that we lost wifi. Leading us to a router issue. Any feed back would be greatly appreciated. The only way to fix it is I am able to reset the modem from my phone and it will resolve, or if we are home to reset it at the modem.

Re: Why am I getting upload speeds in the 60's with brand new nest wifi when I pay for speeds above

afrey — Fri, 10 Sep 2021 20:11:10 GMT

I have the same issue, if i plug my computer directly into the wall, i get 500/500
if i have the nest wifi router plugged in to the wall, and connect my computer to the router, i only get 90/90
it is obviously throttling the speed, maybe to allow all devices equal bandwidth, but i definitely dont want that.

Re: Why am I getting upload speeds in the 60's with brand new nest wifi when I pay for speeds above

afrey — Fri, 10 Sep 2021 20:12:31 GMT

it amazes me that nobody at google support knows how their router works

Re: Why am I getting upload speeds in the 60's with brand new nest wifi when I pay for speeds above

Aparham22 — Sat, 11 Sep 2021 02:53:11 GMT

It's so frustrating! And their support SUCKS. They don't even offer support. They don't even care. Pathetic. I can to get help and get no return call or anytime offer to help. I'll never recommend it to anyone. Sad thing is...I bought Google everything..cell phone, cameras indoor and outdoor, wifi, speakers, etc. I'll no longer be supporting them. When you can't even offer to help out figure out the problem, I'll no longer be a Google supporter!

Re: Google nest wifi and 2 points

Jeff — Mon, 13 Sep 2021 18:22:02 GMT

Hi, Steve3773.

Sorry for the issues you're having with your WiFi connection. I imagine that's confusing and frustrating to deal with. Let's see how we can get this worked out for you.

I do have a few questions that should help us sort out what's going on.

When you are getting a network outage, are you seeing any status lights on your points or router? If so, what color are they?
During the outage, is it your entire network, or is it limited to the points?
How is your router set up to your modem?
Do you have any other WiFi networks running alongside the Nest WiFi, such as from your ISP's modem?

If you could give me a little more info, we can definitely figure out what's wrong. I look forward to hearing back from you and working this out.

Thanks.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

MichaelP — Mon, 13 Sep 2021 20:51:44 GMT

Hello @sliderkb2

I've seen a couple other cases of this kind of performance issue where setting a device as prioritized resolves it (albeit temporarily). I am hoping someone from the Google team can take a closer look at this.

Re: Google nest wifi and 2 points

Steve3773 — Mon, 13 Sep 2021 21:54:39 GMT

I typically am not home. My Google home app notifies me. The outages are very random. When I check the home app, it is sometimes the router only, router and 1 point, both points and not the router. It is just so random. If I reset the modem from the IP app, it solves the issue about every time.

Our router is hooked via a coax cable.

No. I only have the Google mesh with router and 2 points

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Tue, 14 Sep 2021 20:38:03 GMT

@MichaelP - do you know if these issues go beyond some sort of compatibility with ATT? Ive only seen this issue with my provider ATT. Do you know if there is a way to determine the negotiated link speed of the interfaces on the nest wifi router? Im wondering if its simply negotiating at 100mbps vs 1000mbps

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

MichaelP — Tue, 14 Sep 2021 21:13:21 GMT

I don't think this is ATT-specific – at least, I haven't seen that pattern (though there aren't a ton of people experiencing this, so I could be missing that correlation). Determining the negotiated Ethernet link speed is going to be difficult without pulling a diagnostic dump and decoding it. But, if you run an internet speed test (in the Google Home app), and it produces results significantly higher than 100Mbps, then I would assume the Ethernet link speed / cable isn't the issue. In addition, since prioritizing one device fixes it (albeit temporarily), that's another indication this isn't an Ethernet link speed / cable issue.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Wed, 15 Sep 2021 13:23:43 GMT

@MichaelP makes sense - thanks for your input. I made a reddit post and several other people are saying the same thing regarding their upload speeds.

https://www.reddit.com/r/GoogleWiFi/comments/pni6px/wired_wireless_upload_speeds_capped_at_100mbps/

I feel like this issue needs to be escalated.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Wed, 15 Sep 2021 17:49:21 GMT

@MichaelP I forgot to mention the google home app shows the same issue - no upload speeds get above 100mbps.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

MichaelP — Wed, 15 Sep 2021 18:09:47 GMT

Ok, hang on – if the internet speed test (the one that runs automatically every couple days, but can also be run manually from the Google Home app) never shows more than 100Mbps in the uplink direction (and assuming your internet connection supports more than that), then I would start looking at that Ethernet cable. It's possible you have two problems here.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Wed, 15 Sep 2021 18:17:12 GMT

@MichaelP You are correct but Im using the supplied cable on the wan port and have the same experience using other cables I know transmit at 1Gb. I would also suspect the cable if the priority selection didnt work.

Re: https://support.google.com/googlenest/thread/121230119/slow-download-speeds

KenHeer1 — Thu, 16 Sep 2021 03:06:42 GMT

I have the same problem. Have 250 GB fiber plan, getting around 19 down, 5 up. I get full speed plugged directly into the ONT and through my several year old Netgear Nighthawk. Problem started on Google Wifi pucks. Had some other issues with them and thought they were going back so upgraded to the Google Nest Wifi. They have the same problem.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

Jeff — Thu, 16 Sep 2021 18:18:38 GMT

Hi, sliderkb2.

Thanks for coming to the community and sharing your experience. It looks like a frustrating thing to be dealing with, and it's definitely not in line with how the product should be working. Also, thanks for all you have been willing to test and look into on your end.

So as MichaelP said, we've been seeing some of this pop up with other users as well and I'm taking this to our internal teams and pushing it to a higher level of support. We should be able to dive deeper into this and work out what's going on. In the meantime, I'll be keeping things updated on what we know as it comes to light.

Also, I will be reaching out to you directly to get some additional information that will assist our internal teams. Thanks.

Re: Wired / Wireless Upload speeds capped at 100mbps? ATT Fiber

sliderkb2 — Thu, 16 Sep 2021 18:37:34 GMT

@Jeff Thank you for the response! I'm willing to help in any way possible so please let me know if there's anything I can do to get this resolved. Most appreciated.

Re: https://support.google.com/googlenest/thread/121230119/slow-download-speeds

Jeff — Thu, 16 Sep 2021 20:40:10 GMT

Hey, everyone.

Sorry for the issues you're having with inconsistent speeds across your network. I know it's as frustrating experience to have an unreliable state with this stuff. What we're seeing, however, appears to be connected to a known issue and we're working on it now internally. I'm hoping that I'll be able to have more news about it soon, but it's on our radar and we're working on a fix now.

Thanks for sharing your setups and what you're working with. It definitely helps us sort things out more quickly. I'll update as I have more info to share.