topic Re: Google Wifi Blocking Facebook in Nest Wifi

Google Wifi Blocking Facebook

Gldmn77 — Tue, 22 Feb 2022 01:48:22 GMT

I’ve had my Google nest for quite some time and today we realized Facebook was refusing to load. Go off the Google onto the xfinity router and zero issues. Definitely the Google home. I did a factory reset on the Google home. After reset proceeded to set everything back up. All the devices connect and stream like our tvs but Facebook REFUSES to load. I’ve deleted apps and gone soft reboots. It’s something in Google blocking it. I do not have the family stuff setup

beyond frustrated

Re: Google Wifi Blocking Facebook

SamH — Tue, 22 Feb 2022 02:07:37 GMT

I am having the exact same issue - just realized it's the google home wifi. I can connect directly to the internet and no issues but any device using Google Home Wifi doesn't load Facebook

Re: Google Wifi Blocking Facebook

Gldmn77 — Tue, 22 Feb 2022 02:58:43 GMT

Yup! But it will load on safari. Glad I’m not alone thought I was going crazy

Re: Google Wifi Blocking Facebook

Juzdu — Tue, 22 Feb 2022 23:17:32 GMT

I would gladly pay more for this functionality! But alas Facebook loads fine on my devices connected to Nest wifi.

Re: Google Wifi Blocking Facebook

Gldmn77 — Wed, 23 Feb 2022 00:28:23 GMT

Funny I had another friend say that too. And it loads but just very behind and won’t load the notifications. It’s just odd

Re: Google Wifi Blocking Facebook

Gldmn77 — Thu, 24 Feb 2022 19:56:58 GMT

Figure out a solution yet? Driving me nuts

Re: Google Wifi Blocking Facebook

Gldmn77 — Thu, 24 Feb 2022 19:57:38 GMT

Do you have any special settings?

Re: Google Wifi Blocking Facebook

SamH — Thu, 24 Feb 2022 23:11:29 GMT

Only solution I can find is to turn off WiFi and use cellular on my mobile device when using FB. I checked all my settings and nothing sticks out and I don't have family WiFi or any blocks on. Considering going to a different mesh network if this keeps up.

Re: Google Wifi Blocking Facebook

Gldmn77 — Fri, 25 Feb 2022 01:24:02 GMT

Yup almost to that point too

Re: Google Wifi Blocking Facebook

EdwardT — Mon, 28 Feb 2022 23:39:24 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with loading Facebook. I'd love to know more about this, and I have a few questions:

When did the issue start?
Are there any other websites that you're having issues with?

You could also try using the primary Google DNS to isolate the issue. Here's how:

Open the Google Home app .
Tap Wi-Fi Settings Advanced Networking.
Tap DNS.
Select Custom, then enter 8.8.8.8 and 8.8.4.4.
Tap Save .

Let us know how it goes.

Thanks,

Edward

Re: Google Wifi Blocking Facebook

SamH — Tue, 01 Mar 2022 00:52:01 GMT

Hi Edward - I have been having problems for 2 -3 weeks now. I am not having any issues with other apps that I am aware of. It feels to be primarily focused around images loading in marketplace and groups and getting timely updates on the main tab. The second I leave the google WiFi network, I get updates and images load etc. Every time I go into settings and try to update the custom DNS settings, I get a message saying I need to set at least one IPV6 server

Re: Google Wifi Blocking Facebook

Gldmn77 — Tue, 01 Mar 2022 01:33:32 GMT

This has been going on at least 1-2 weeks I did the full reset of all a week ago. I will try the DNS option but based on others I’m guessing it will not work

Re: Google Wifi Blocking Facebook

Gldmn77 — Tue, 01 Mar 2022 01:38:06 GMT

Ok tried the DNS thing and nope. Didn’t work

Re: Google Wifi Blocking Facebook

EdwardT — Tue, 08 Mar 2022 00:20:49 GMT

Hi folks,

Thanks for the update. To isolate the issue further, could you check if the Safesearch feature is on? If so, let's try to turn it off and check if Facebook will load. Here's how:

Open the Google Home app .
Tap Wifi Family Wi-Fi.
Below the name of the group to block, tap Edit .
Under Restrict access, turn off SafeSearch.

Let us know how it goes.

Thanks,

Edward

Re: Google Wifi Blocking Facebook

Gldmn77 — Tue, 08 Mar 2022 00:25:54 GMT

Facebook did an update a few days ago and magically it’s now all working. However I’m most likely switching to another router solution

Re: Google Wifi Blocking Facebook

EdwardT — Tue, 08 Mar 2022 16:38:14 GMT

Hi Gldmn77,

Thanks for the update. I'm glad to hear that you can now access Facebook on your Google WiFi. I'm sorry to hear that you're going to switch though. Please let us know if you have other questions and we'd be glad to assist.

Thanks,

Edward

Re: Google Wifi Blocking Facebook

SamH — Thu, 10 Mar 2022 18:06:41 GMT

Is your FB still working? Mine started working too but that only lasted a few days and now I can't access it again.

Re: Google Wifi Blocking Facebook

Gldmn77 — Thu, 10 Mar 2022 21:35:02 GMT

Seems like it but it also does the gotcha

Re: Google Wifi Blocking Facebook

Jeff — Thu, 10 Mar 2022 22:50:59 GMT

Hi, everyone.

I just wanted to check in as it looks like the issue is clearing up here and to make sure everyone has what they need and things are working correctly. If you're still having issues, please let me know before we mark this as resolved.

Thanks.

Re: Google Wifi Blocking Facebook

SamH — Thu, 10 Mar 2022 22:58:30 GMT

Hi Jeff - As per my note above, it worked for me for a few days and now I am having the exact same issue. I can't load any images on Facebook in tabs like groups or marketplace unless I turn off my Google WiFi. I don't have any kind of Family Wifi enabled, I was able to try the DNS trick you shared above and that didn't work. I haven't done anything differently but over the weekend it seemed to work fine and now it's blocked again