topic Re: Black screen adding Nest Router to Google Fiber in Nest Wifi

Black screen adding Nest Router to Google Fiber

Runvs — Tue, 28 Dec 2021 18:59:52 GMT

I am having trouble setting up my Google Nest Router (model H2D) as part of my Google Fiber 2Gb network. I had the router and extender setup on my Fiber 1Gb service, deleted the network (from Google Wi-Fi app) when the 2Gb service was installed and I am now unable to add to the Google Home app.

When I go into setup the new device it finds the router but after I select it the screen goes blank/black and never gives any options. I have reset the device numerous times. I have reset my phone numerous times.

If I try to setup the extender first it will find the device and then ask that I scan the QR code. Once I do this it tells me to setup the router first.

Google Home App updated

ios 15.2

Re: Black screen adding Nest Router to Google Fiber

olavrb — Tue, 28 Dec 2021 19:53:45 GMT

Try the Google Home app with the exact same Google account, from a different device running Android, iOS or iPadOS?

Re: Black screen adding Nest Router to Google Fiber

Runvs — Tue, 28 Dec 2021 22:19:45 GMT

I have tried with two iOS devices. I do not have an Android device.

Re: Black screen adding Nest Router to Google Fiber

Jeff — Tue, 22 Feb 2022 22:59:41 GMT

Hey, Runvs.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Black screen adding Nest Router to Google Fiber

Runvs — Tue, 22 Feb 2022 23:18:04 GMT

I switched back to Google 1 gig service from the 2 gig and I was able to add the devices without issue.

Re: Black screen adding Nest Router to Google Fiber

Jeff — Thu, 24 Feb 2022 21:00:48 GMT

I'm glad everything is working for you now, Runvs. Sorry it was such a headache. For now I'll go ahead and mark this as resolved, but if you need anything else going forward, please feel free to open up a new thread.

Thanks.