topic Re: Slow wifi speed in Nest Wifi

Slow wifi speed

Myron — Sat, 01 Jan 2022 20:08:34 GMT

My wifi speed has been very slow and inconsistent for the last week. I've restarted and reset my network, and the issue is still occurring. My wifi is pretty much unusable, is anyone else experiencing this issue? I've tried everything, and nothing has resolved this issue.

Re: Slow wifi speed

Jeff — Fri, 18 Feb 2022 18:40:58 GMT

Hey, Myron.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Slow wifi speed

Myron — Fri, 18 Feb 2022 23:43:27 GMT

Yes I am, I'm currently working with Google Nest Customer Care.

Re: Slow wifi speed

Jeff — Mon, 21 Feb 2022 17:04:57 GMT

Ok thanks, Myron. I'll leave this open for a little while longer in case you need any help here. We can mark this resolved down the line once it's worked out.

Thanks.

Re: Slow wifi speed

Jeff — Thu, 24 Feb 2022 21:38:55 GMT

Hello again, Myron.

I just wanted to check in to see if you had any luck working with support on this. Let me know if you need me to jump in.

Thanks!

Re: Slow wifi speed

Myron — Fri, 25 Feb 2022 22:57:09 GMT

Hi Jeff,

I'm still working with The Google Nest Customer Care Team to troubleshoot my issue.

Re: Slow wifi speed

Jeff — Tue, 01 Mar 2022 17:24:24 GMT

Ok, thanks, Myron. I'll leave this open until we see how that goes for you. Thanks for letting me know.

Re: Slow wifi speed

Jeff — Wed, 09 Mar 2022 17:31:43 GMT

Hi, Myron.

I just wanted to touch base and see if you were able to get any closer to sorting this out with the Customer Care team. Let me know if there's anything else more I can do for you here.

Thanks.

Re: Slow wifi speed

Jeff — Mon, 14 Mar 2022 16:51:25 GMT

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Re: Slow wifi speed

Myron — Mon, 14 Mar 2022 18:46:58 GMT

Hey Jeff, I'm currently monitoring my network to see if my speed issues have stabilized. Give me 48 hours, and I'll update you on the status of my case.

Re: Slow wifi speed

Jeff — Mon, 14 Mar 2022 20:11:21 GMT

Ok, no worries, Myron. I hope all has been worked out.

Re: Slow wifi speed

Jeff — Wed, 23 Mar 2022 22:36:48 GMT

Hi, Myron.

I just wanted to do another check in to see if things are holding up well for you.

Thanks.

Re: Slow wifi speed

Myron — Fri, 25 Mar 2022 03:09:17 GMT

Hi Jeff, thanks for reaching out. I have not seen any improvements in my Wi-Fi speeds, sporadically and intimately without any cause. My Wi-Fi speeds will just drop to really slow speeds without an explanations. I've tried all the steps that customer care suggested and I have not seen any improvements.

Re: Slow wifi speed

Myron — Fri, 25 Mar 2022 03:13:16 GMT

I'm typing this message at 11:09 p.m. East Coast times and these are my current Wi-Fi speeds. I subscribe to gigabit service. I'm standing 3 ft for my router and these are my speeds. https://photos.app.goo.gl/gUTURmP7gxSPCZuE9

Re: Slow wifi speed

Jeff — Thu, 31 Mar 2022 18:35:00 GMT

Hey, Myron.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: Slow wifi speed

Myron — Tue, 24 May 2022 00:41:51 GMT

Good evening Jeff,

Has this issue been officially resolved? I'm still experiencing issues with intermittent slow speeds on my Wi-Fi network. My router has the newest firmware and I've seen slight improvements but the issue still persist.