topic Re: Mesh network blocking internet in Nest Wifi

Mesh network blocking internet

Gene2 — Tue, 22 Feb 2022 10:32:02 GMT

My customer reports:

.I'm on my desktop (not an Apple device) and the internet shows a strong signal on the "Leo" network, which is the one connected to Google Mesh. But when I try to visit any website, including my Gmail, it doesn't load and says "no connection" even though my control panel shows it's connected. As an experiment, I disconnected from "Leo" (the Google Mesh network) and connected to my old network via the router ("Adam") and all works just fine immediately.

On my Iphone, the Wifi shows "Leo" but it usually gives me a message "No Internet Connection". Also, it often shows a "Privacy Notice" under the Leo wifi. When I disconnect Leo and connect using the old network, Adam, everything works just fine.

It seems that something on the Google Mesh network is blocking my internet connections. I have unplugged and restarted the main Mesh node a few times but it doesn't make a difference.

Any suggestions?

Re: Mesh network blocking internet

Juzdu — Tue, 22 Feb 2022 23:15:32 GMT

What does the Google Home app show and say about "Leo" when it's up and running? Speed test work ok? Mesh test pass ok? Curious why the customer has an "Adam" to connect to...is it running at the same time as Leo and maybe affecting it? Is Leo plugged into Adam's router instead of the modem maybe?

Re: Mesh network blocking internet

GeneRubel — Fri, 25 Feb 2022 12:37:50 GMT

Problem has disappeared and Mesh is working on all connected devices including iPhone 11. The problem was confined to iPhone 11 as Apple iPad, TV's and Windows computers all had no problem. I have a sense that phoen was jumping to a different network.

Mesh router is connected to a Comcast combined modem and router and the other wifi network is still active. I have installed 25+ networks and never had a bridging issue.

Re: Mesh network blocking internet

EdwardT — Mon, 28 Feb 2022 21:48:08 GMT

Hi folks,

@Juzdu, thanks for the help!

@GeneRubel, I'm glad to hear everything is working fine now. Please observe it for now and let us know if it happens again so we can investigate further.

Thanks,

Edward

Re: Mesh network blocking internet

Jeff — Fri, 04 Mar 2022 17:53:28 GMT

Hi, Gene2.
I just wanted to jump in real fast to see if you saw the replies and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Mesh network blocking internet

Jeff — Mon, 07 Mar 2022 20:53:30 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Mesh network blocking internet

Jeff — Tue, 08 Mar 2022 22:09:18 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks