topic Re: Google Nest Mesh Points not connecting in Nest Wifi

Google Nest Mesh Points not connecting

wittneyp — Fri, 04 Mar 2022 14:55:10 GMT

I purchased the Nest WiFi router and two points to use as my primary router and boosters for my Verizon service. The Verizon tech set up my router and it works great, but I can't get my points to connect to my network to provide the boost to other areas of my house. Help!

Re: Google Nest Mesh Points not connecting

Juzdu — Sat, 05 Mar 2022 00:37:20 GMT

It'd be great to get a lot more detail on what you mean when you say you can't get the points to connect. Have you set the points up via the Google Home app? When you go into the Home app and select "Wifi" what do you see under "Wifi devices"? If all your devices are set up, have you run a mesh test? If so what was the result?

Re: Google Nest Mesh Points not connecting

wittneyp — Sat, 05 Mar 2022 01:37:45 GMT

I have set them up in the app. When I try save connect them to my wifi though, it just doesn't find the devices.

Re: Google Nest Mesh Points not connecting

Juzdu — Sat, 05 Mar 2022 01:44:08 GMT

I think you might have to factory reset the point...make sure it's close enough to the router when you set it up again to guarantee a strong connection. Once it's connected to the router and you have a mesh you can try moving it around and doing a new mesh test to see if the new location is suitable.

https://support.google.com/googlenest/answer/6246619?hl=en-AU

Re: Google Nest Mesh Points not connecting

Luisvas — Sat, 05 Mar 2022 04:48:55 GMT

I have had exactly the same issue this weekend and
worked it out today - If you connect to the WiFi the AP
generates and press the i beside the name, ensure that
the following is all switched off:
Low Data
Private Wi-Fi Address
• Limit IP Tracking
I switched it off and they connected to the mesh after
that.
form somebody else and worked perfect for me

Re: Google Nest Mesh Points not connecting

EdwardT — Sat, 12 Mar 2022 19:22:48 GMT

Hi folks,

@Juzdu and Luisvas, thanks for the help!

@wittneyp, how's it going with your Google WiFi? Still need our help?

Thanks,

Edward

Re: Google Nest Mesh Points not connecting

EdwardT — Tue, 15 Mar 2022 21:21:11 GMT

Hi wittneyp,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Google Nest Mesh Points not connecting

wittneyp — Tue, 15 Mar 2022 21:32:55 GMT

Hey everyone! Thank you all for the advice. I was able to get it working 💖

Re: Google Nest Mesh Points not connecting

EdwardT — Tue, 15 Mar 2022 23:45:10 GMT

Hi wittneyp,

Awesome — glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

Thanks,

Edward

Re: Google Nest Mesh Points not connecting

EdwardT — Mon, 21 Mar 2022 19:45:53 GMT

Hi wittneyp,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward