topic Re: Family Wif Pause Not Working in Nest Wifi

Family Wif Pause Not Working

csepulv — Thu, 17 Feb 2022 20:22:19 GMT

I am experiencing the same issue as https://www.googlenestcommunity.com/t5/Nest-Wifi/Failed-to-update-blocking-Policy/m-p/41991

First, it appears that the Family Wifi Schedules and groups appear to have no effect. (I've disabled MAC randomization on the target devices). All devices in the groups never lose their wifi access

I am using Google Home iOS app.

I then tried to test this by manually pausing the groups. But each time I try, I get this error

The app then shows that group as paused ("unpause" link /button appears), but wifi works just fine on the devices in that group. Pause/unpause seems to have no effect.

This has been tried on iOS devices and Macbook laptops. None of them pause regardless of what I try.

Any suggestions on how to resolve?

Thanks

Re: Family Wif Pause Not Working

Jeff — Thu, 10 Mar 2022 19:00:42 GMT

Hey, csepulv.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting since your post. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Re: Family Wif Pause Not Working

csepulv — Thu, 10 Mar 2022 20:52:05 GMT

I bought an Android tablet to see if that would help. While it let me see more settings than iOS, it also wouldn't let me change them.

I had to do a factory reset of all my points and reconfigure everything. Pause and schedules worked after that.

I really wish there was a way to backup (and restore) a configuration as it took several hours to do the whole process, as I have numerous DHCP reservations and other settings.

Re: Family Wif Pause Not Working

Jeff — Thu, 10 Mar 2022 23:01:49 GMT

Hi, csepulv.

Sorry for all the frustration you had getting this sorted out. It's definitely more a of a process to do a factory reset when you have those DHCP reservations and advanced settings to set back up. I can pass your suggestion along about the backup and restore functionality to our internal teams as feedback. Before I mark this as resolved, feel free to let me know if there's anything else you need here.

Thanks.

Re: Family Wif Pause Not Working

csepulv — Thu, 10 Mar 2022 23:03:37 GMT

there is nothing else at the moment. thanks

Re: Family Wif Pause Not Working

Jeff — Thu, 10 Mar 2022 23:50:43 GMT

Perfect. Thanks, csepulv.

If you need anything else going forward, please feel free to open up a new thread.

Thanks.