topic Re: Google nest hub - "Something went wrong" in Nest Wifi

Google nest hub - "Something went wrong"

johnkromo — Fri, 28 Jan 2022 09:50:28 GMT

Error message when trying to setup Google nest hub:

"'bedroom display maybe setup, but we could not communicate with it from your iPhone. Make sure you have enabled local network access in your iPhone's privacy settings. Then try again."

I have already done:

1. Local network access enabled on my iPhone (15.2.1 version)

2. factory reset Google nest hub

3. change wifi router settings from 5GHz to 2.4GHz and rebooted

Can anyone help as I am very frustrated and need to sort this out.

Thanks. John

Re: Google nest hub - "Something went wrong"

olavrb — Fri, 28 Jan 2022 17:32:01 GMT

So you've done this:

https://support.google.com/chromecast/answer/7172427?hl=en

And it still doesn't work?

Re: Google nest hub - "Something went wrong"

johnkromo — Mon, 31 Jan 2022 08:38:50 GMT

No, it does not work and I followed all the steps provided. Any other clue?

Re: Google nest hub - "Something went wrong"

olavrb — Mon, 31 Jan 2022 20:16:21 GMT

Can you try to uninstall the Google Home app and install it again? I've read that it worked for some.

Else, try from a different iOS, iPadOS or Android device.

Re: Google nest hub - "Something went wrong"

EdwardT — Mon, 07 Feb 2022 00:42:34 GMT

Hi folks,

@olavrb, thanks for the help!

@johnkromo, how's it going with your Google WiFi? Still need our help?

Thanks,

Edward

Re: Google nest hub - "Something went wrong"

johnkromo — Mon, 07 Feb 2022 08:35:56 GMT

Hi there,

Is still not working and my device is just sitting there.... I am very sad about it and I am ready to trash it since I have tried everything possible.

John

Re: Google nest hub - "Something went wrong"

Jeff — Tue, 08 Feb 2022 21:00:28 GMT

Hey, johnkromo.

Sorry for the continued frustration you're seeing here. I do have a suggestion for you to try.

Run your setup again, but this time don't have all your devices set up where they will be used. Perform setup with all your devices and your phone in the same room. There's been a bug in the iOS version of Home that we're working on, and it seems that proximity of the devices during setup is affecting things. Once all the devices have been set up, then move them to where they will be used on a daily basis.

If this still doesn't work for you, please let me know and we can look into more steps.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Wed, 16 Feb 2022 22:38:08 GMT

Hi, johnkromo.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google nest hub - "Something went wrong"

johnkromo — Thu, 17 Feb 2022 18:47:15 GMT

Hi Jeff,

I tried and it does not work - not sure what else to do. I have already left the device in a corner.

John

Re: Google nest hub - "Something went wrong"

Jeff — Fri, 18 Feb 2022 17:55:49 GMT

Hi, johnkromo.

Sorry for the continued frustration on this. I can only imagine how annoying it is to have the device there unused. We are aware of an iOS bug and it is being worked on. I'm hoping to have news to share soon about a fix. I'll update things here as soon as I know more.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Fri, 11 Mar 2022 18:29:51 GMT

Hi, johnkromo.

I haven't been able to find an answer on this, but I wanted to check in and see if you have had any change in your situation over time. I would be happy to take this back to an internal team for you, but I would like to know if you are seeing any changes here and if you have done any additional troubleshooting. Let me know if you have seen any changes.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Wed, 16 Mar 2022 20:39:36 GMT

Re: Google nest hub - "Something went wrong"

johnkromo — Wed, 16 Mar 2022 20:43:04 GMT

Hi Jeff - I have not found a solution. Is there something changed?

Re: Google nest hub - "Something went wrong"

Jeff — Wed, 16 Mar 2022 22:13:34 GMT

Hi, johnkromo.

I'm going to consult with an internal team. I think we could use more eyes on this and I'll see what I can find out from some additional help. I'll update things here when I know more. I just wanted to verify that things were as we left off before I take it to them.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Fri, 08 Apr 2022 16:14:29 GMT

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: Google nest hub - "Something went wrong"

johnkromo — Sun, 10 Apr 2022 07:30:37 GMT

Hi Jeff this is good news. Do you know how we will receive the firmware update?

Re: Google nest hub - "Something went wrong"

Jeff — Tue, 12 Apr 2022 17:05:56 GMT

Hi, johnkromo.

The update is rolling out now, but it goes out in waves to users. Everyone will have it within the next two weeks.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Mon, 18 Apr 2022 21:59:46 GMT

Hi, johnkromo.

I know we have been waiting on that update, but it's been a while since we've checked in. I wanted to see if you got that firmware release and to see if it improved anything on your end. If you're still waiting for the firmware, it should arrive real soon. Let me know if you have seen any changes on your network.

Thanks.

Re: Google nest hub - "Something went wrong"

Jeff — Wed, 27 Apr 2022 22:19:06 GMT

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Re: Google nest hub - "Something went wrong"

johnkromo — Wed, 27 Apr 2022 22:21:25 GMT

Hi Jef,

I have no resolved my issue and how do I know if I received the new firmware update? Sorry.

john