topic Re: Mesh test error in Nest Wifi

Mesh test error

Kirrb174 — Sat, 12 Feb 2022 20:01:02 GMT

Hi I keep getting an error message in the best app when trying to run an mesh test. “Error occurred during mesh test” I have followed the instructions in the thread below and I am still receiving this error. Any suggestions?

https://www.googlenestcommunity.com/t5/Apps-Account/Can-t-Test-Mesh-from-Google-Home-app/m-p/5041

Re: Mesh test error

EdwardT — Sat, 19 Feb 2022 17:13:33 GMT

Hi Kirrb174,

Thanks for posting and trying the steps that Jeff provided on that thread. To isolate the issue, could you try rebooting your Google WiFi devices including your ISP's modem or router before doing the steps that Jeff provided?

Looking forward to your response.

Thanks,

Edward

Re: Mesh test error

EdwardT — Tue, 22 Feb 2022 19:26:08 GMT

Hi Kirrb174,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Mesh test error

JAW — Fri, 25 Feb 2022 14:49:12 GMT

I am having the same problem. I have followed the directions in the linked post, and have rebooted our ISP modem. I am still getting the same error code when attempting the mesh test.

Thanks,
Jesse

Re: Mesh test error

Jeff — Wed, 02 Mar 2022 23:15:21 GMT

Hi, JAW.

I have a quick question about what you're seeing. Are you ever seeing the unknown devices actively connected to the network, or are they only showing up in the history?

Thanks.

Re: Mesh test error

Jeff — Tue, 08 Mar 2022 17:42:16 GMT

Hi, Kirrb174.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Mesh test error

Jeff — Fri, 11 Mar 2022 18:34:36 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Mesh test error

Jeff — Mon, 14 Mar 2022 17:11:59 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks