topic Re: Google Mesh Router in Nest Wifi

Google Mesh Router

guacdaddy — Tue, 01 Mar 2022 21:31:01 GMT

I have Google Mesh (NOT Nest) with four nodes and an ARRIS modem (SB6190). Both are 3.5 years old and I get Blast 200Mbps Xfinity Internet. My problem is physical coverage (100-year old 3,000sf house with plaster walls and a detached garage apartment). Would I benefit from connecting a router to my modem, and if so, how do I find one that is compatible with Google Mesh (and what specs should I look for)?

Appreciate any useful suggestions, but telling me to scrap my system and start over is not what I'm looking for at this time.

Thanks.

Re: Google Mesh Router

Anonymous — Wed, 02 Mar 2022 17:05:32 GMT

Relevant doc here:

You could add more Nest Wifi or Google Wifi pucks, but more is not neccessarily better.

If you choose to add more pucks, I'd buy a Nest Wifi router (more powerfull hardware and faster wifi) as the primary puck. But this requires you to factory reset your network and set it up from scratch. If you use the same network name (SSID) and password, your devices will reconnect by themselves.

For the best performance, you can also consider to use wired backhaul, which means communication between the pucks travels over ethernet cable.

Re: Google Mesh Router

guacdaddy — Thu, 03 Mar 2022 01:01:35 GMT

Thanks for the response. Will the Nest router work with the older Google pucks?

Not sure I'm up to the task of factory resetting my network from scratch, but I suppose I could Google it or find someone to help me. I'm only semi-tech saavy.

Re: Google Mesh Router

EdwardT — Sat, 05 Mar 2022 19:25:21 GMT

Hi folks,

@Anonymous, thanks for the help!

@guacdaddy, how's if going with your Google WiFi? Still need our help?

Thanks,

Edward

Re: Google Mesh Router

guacdaddy — Sun, 06 Mar 2022 17:23:48 GMT

Waiting on a Google Nest router (only) that I ordered. Will connect it to my modem and use the puck now connected to the modem elsewhere. Will update when it arrives and I have a chance to set it up. Thanks for checking.

Re: Google Mesh Router

EdwardT — Sun, 06 Mar 2022 19:38:07 GMT

Hi guacdaddy,

Thanks for the update. Let us know the results when you get your new Nest router.

Thanks,

Edward

Re: Google Mesh Router

guacdaddy — Tue, 08 Mar 2022 02:43:25 GMT

Now I’m in a big mess. Got the router and tried setting it up. Tried deleting home app, resetting the router to factory settings, rebooting the modem, all several times. Router can’t connect. Now I can’t even get back to my old system and have no WiFi. Could really use some hand-holding.

Re: Google Mesh Router

Anonymous — Tue, 08 Mar 2022 17:47:48 GMT

What errors do you get if any?

Have you tried the Google Home app, same Google account, from a different iOS, iPadOs or Android device?

Re: Google Mesh Router

guacdaddy — Tue, 08 Mar 2022 17:51:11 GMT

It sees the router and attempts to set it up, but then says it can't connect to the device (router). I was able to reverse gears and re-setup the existing Google mesh with the old puck plugged into the modem instead of the Nest router.

Re: Google Mesh Router

guacdaddy — Tue, 08 Mar 2022 17:54:23 GMT

Also, I deleted the Google Home app from my iPhone and reinstalled it from the app store, but got the same results.

Re: Google Mesh Router

EdwardT — Tue, 08 Mar 2022 21:39:10 GMT

Hi guacdaddy,

Thanks for the update. Did you reset the network on the Google Home app before setting up the Nest Router? Also, what is its light status?

Thanks,

Edward

Re: Google Mesh Router

EdwardT — Sat, 12 Mar 2022 16:17:37 GMT

Hi guacdaddy,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Google Mesh Router

EdwardT — Tue, 15 Mar 2022 18:32:05 GMT

Hi guacdaddy,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Google Mesh Router

Itsamesh — Tue, 15 Mar 2022 18:50:24 GMT

Can't seem to reply to this.

Re: Google Mesh Router

Itsamesh — Tue, 15 Mar 2022 18:54:08 GMT

This is guacdaddy. The system forced me to create a new name.

I'm frustrated that I can't make any progress with this community. I really need someone to walk me through the process. The back and forth questions that take days to resolve are too cumbersome. Thanks for continuing to reach out, but I remain unresolved and frustrated.

Re: Google Mesh Router

Itsamesh — Tue, 15 Mar 2022 19:12:41 GMT

EdwardT: This is guacdaddy. The system forced me to create a new name.

Re: Google Mesh Router

EdwardT — Wed, 23 Mar 2022 18:52:33 GMT

Hi guacdaddy,

Thanks for the response. You could fill out this form so we can create a case our team could further investigate about the issue.

Edward

Re: Google Mesh Router

EdwardT — Mon, 28 Mar 2022 18:51:22 GMT

Hi guacdaddy,

We're checking back in. Our team sent you an email — have you had the chance to check it?

Thanks,

Edward

Re: Google Mesh Router

Jeff — Fri, 01 Apr 2022 17:26:57 GMT

Hi, guacdaddy.

I just wanted to follow up to see if you saw the link Edward provided and if you had a chance to fill that out. If you have any questions on that, let me know and I can help as well.

Thanks.

Re: Google Mesh Router

Jeff — Fri, 15 Apr 2022 18:41:59 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.