topic Re: Offline? in Nest Wifi

Offline?

Gnomenclature — Fri, 24 Dec 2021 18:45:37 GMT

While in the Google home app it shows my entire network as being offline. While it is actually working, however, I cannot monitor it.

Re: Offline?

Ashepherdson — Fri, 24 Dec 2021 19:56:41 GMT

Definitely an app issue if the network is working, clear the Google home cache, uninstall the app, reinstall it and see if that clears it up for you.

Re: Offline?

Gnomenclature — Fri, 24 Dec 2021 20:30:05 GMT

I just tried you possible solutions and I am still recording the same errors. I also tried it in multiple devices as well a restarting the router.

Re: Offline?

Ashepherdson — Fri, 24 Dec 2021 20:41:53 GMT

Strange question but are you logged into the same account as the one you setup the router with? Try signing out of your Google account and signing back in and see if that works.

Re: Offline?

JBUCKS — Fri, 24 Dec 2021 20:57:35 GMT

I'm having this exact same issue after upgrading to 2GB and having new equipment installed.

Re: Offline?

Tm2 — Sat, 25 Dec 2021 07:30:41 GMT

This seems pretty similar problem as I have, the Points (and speakers, hub, and Chromecast) appear to be offline on on Google Home -app, yet they're pretty much online and the wi-fi services (and Google Assistant on each device) are working fine.

Still, as the devices are "offline", I cannot stream any audio to them not configure any speaker groups.

Re: Offline?

Ashepherdson — Sat, 25 Dec 2021 10:59:08 GMT

I have escalated this thread so the Google team can take a look, please know if is a holiday so it will be a couple of days before they respond.

Re: Offline?

Jeff — Mon, 27 Dec 2021 17:26:41 GMT

Thanks for pushing this up, @Ashepherdson.

Hey, Gnomenclature. I'm checking into this now and if we need to take it to an internal team. I'll update as soon as I know more.

Thanks.

Re: Offline?

Scott737 — Thu, 13 Jan 2022 14:30:27 GMT

Hey Jeff, I am experiencing the same problem as Gnomenclature do you have a solution?

Re: Offline?

Jeff — Mon, 17 Jan 2022 20:44:24 GMT

Hi, Scott737.

I'm still waiting for more answers on this one. I hope to have more information soon and I'll update the thread as I find out more.

Thanks.

Re: Offline?

Jeff — Wed, 09 Mar 2022 17:56:39 GMT

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread. If anyone is seeing improvement as a result of continued troubleshooting, please feel free to share.
Thanks!

Re: Offline?

LavvyHeid — Wed, 09 Mar 2022 23:25:37 GMT

Hi Jeff!

I am having this issue too. The app advises the network is offline but I still have full connectivity on all devices.

Home app reset didn't fix this. I have also restarted the router and it shows online again after each restart but then after a few hours it shows offline again.

I left it showing offline for a few days and it came back online again itself eventually without the need of a router restart. I will continue to monitor to see if it shows offline again.

Re: Offline?

Jeff — Fri, 11 Mar 2022 19:00:38 GMT

Hey, LavvyHeid.

That's definitely some strange behavior. As of now it's showing online properly? If it goes offline again, please drop a message in here.

Thanks.

Re: Offline?

LavvyHeid — Fri, 11 Mar 2022 19:20:13 GMT

Still showing Online and working fine for now.

I'll drop another reply if that changes again.

Thanks for your time. 👍🏻

Re: Offline?

Jeff — Fri, 11 Mar 2022 21:24:38 GMT

No problem, LavvyHeid.

Re: Offline?

kage012 — Sun, 13 Mar 2022 15:07:55 GMT

Morning everyone, I am also experiencing this issue.

I tried resetting the home app cache, uninstalling and reinstalling, and none of that worked. I unplugged the router and replugged it back in and it at least in this moment is properly showing in the app.

Per the information from everyone else, I'll have to see how long this lasts...

Re: Offline?

Jeff — Tue, 15 Mar 2022 22:33:59 GMT

Sorry to hear that you're seeing issues, kage012. Has it remained stable since you went through that power cycle?

Re: Offline?

Jeff — Mon, 21 Mar 2022 18:07:01 GMT

Hi, kage012.
I just wanted to check in real fast to see if you saw my reply and to find out if you saw any changes. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Offline?

LavvyHeid — Mon, 21 Mar 2022 18:36:29 GMT

@Jeff All seems to have stabalized here for me for now. No offline messages for approx 2 weeks now where it was happening almost daily before.

Re: Offline?

Jeff — Thu, 24 Mar 2022 17:58:00 GMT

Awewsome stuff, LavvyHeid. Obviously if anything changes, definitely let us know, but I'm happy to hear it working well.

Hi, kage012. I just wanted to check once more to see if you still needed help on this. We'll be closing up the thread soon, but I'm happy to keep it open if you or anyone else still needs some support here.

Thanks.