topic Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections in Nest Wifi

Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Tue, 18 Jan 2022 19:12:03 GMT

I just upgraded a 5-point OnHub / Gen 1 Google WiFi system with a 5-router Nest WiFi system. All other system components mentioned in this post remained the same between the two systems.

My gigabit fiber connection comes into my home via an ONT. The ONT is plugged into the ISP's required Zyxel router in bridge mode. The Zyxel router is plugged into my primary Nest WiFi router. The LAN port from the primary Nest WiFi router is plugged into a TP Link unmanaged switch to distribute connectivity through my house's built-in Ethernet cabling. All 4 of the other Nest WiFi routers (not points) are using wired backhaul through the house / TP Link switch, but were initially set up wirelessly as recommended by Google.

I have Sony Android TVs plugged into the LAN ports on two of the non-primary Nest WiFi routers. These Sony TVs lose Ethernet internet connectivity at least once a day, with only a TV restart and accompanying Nest WiFi router restart sometimes restoring the connection. The on-board network troubleshooter on the Sony Android TVs says that it can find a LAN connection through Ethernet, but not an Internet connection. I have a desktop PC connected via Ethernet directly to a wall plate, and it doesn't seem to lose connection in this way, so I don't think that the TP Link switch is the issue, since the same switch is feeding the desktop.

What can I try to rectify this? I'm loosing patience with rebooting TVs and WiFi mesh points every day. I've also restarted the entire system from the Google Home app, but that didn't help, either. Should I power everything down and power individual things back up by hand in a certain order?

Thanks in advance for any help!

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

UltramanDad — Wed, 19 Jan 2022 00:38:40 GMT

Same issue here.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Wed, 19 Jan 2022 00:43:36 GMT

Describe your situation more. How long have you been on a Nest WiFi mesh system? How long ago did the behavior begin?

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

UltramanDad — Wed, 19 Jan 2022 00:48:43 GMT

The router is continuously dropping my connection. My television is hardwired to the network, and so far has informed me the network is connected and then disconnected every few seconds. I thought it was my modem or ISP at first, but after 2 new docsis 3.1 modems and a new cable installed outside, it has to be the only other piece of hardware left unchanged, the Nest router. This has been an issue for months.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Wed, 19 Jan 2022 00:52:47 GMT

Is your TV hardwired through the LAN port of a Nest WiFi router, or just through a wall plate in your house?

I wonder why Don't Android TVs won't just reconnect via Ethernet.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

EdwardT — Mon, 24 Jan 2022 19:17:58 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your devices being disconnected from your WiFi. I'd love to know more about this, and I have a few questions:

Are you only experiencing this on the TV?
Are there any other devices that are plugged in with ethernet connection?
Are they getting disconnected at a specific time?

Looking forward to your response.

Thanks,

Edward

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Mon, 24 Jan 2022 19:26:43 GMT

As I said in my initial post, I have three (3) devices connected to the Nest WiFi mesh via ethernet: the two (2) Sony Android TVs and a Dell Desktop PC. I haven't noticed the Dell PC disconnecting like the TVs, but I guess it might just be better at getting itself reconnected in the event of a drop.

This also might be related to the larger WiFi connectivity dropping bug that plagues the Nest WiFi units.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

EdwardT — Tue, 25 Jan 2022 17:52:33 GMT

Hi davinwv,

Thanks for the response. Could you also share the gateway IP address of your Google WiFi? Also, did you experience this since your Google WiFi was set up?

Thanks,

Edward

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Tue, 25 Jan 2022 18:06:13 GMT

I never experienced this issue with my old OnHub / Google WiFi mesh system, but it has been occurring since I upgraded to a Nest WiFi system.

Where in the Google Home app would I find the Gateway IP address?

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Fri, 18 Feb 2022 00:57:38 GMT

I asked @EdwardT where to find the Gateway IP in the Google Home app 3 weeks ago!

Does anyone else know where to find it?

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Wed, 30 Mar 2022 17:08:31 GMT

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Wed, 30 Mar 2022 17:11:34 GMT

@Jeff

Could you please share the version number of the new firmware update so that we can confirm when our units receive it?

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Wed, 30 Mar 2022 18:10:58 GMT

Sure thing, davinwv.

The new version number for both Google and Nest WiFi is 14150.43.80.

Let me know if you have any other questions.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Wed, 30 Mar 2022 18:18:17 GMT

@Jeff

Thanks very much. Is there any way to force the update?

Mine are all currently on 13729.57.27.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Wed, 30 Mar 2022 20:54:22 GMT

The firmware version you listed there is the September 2021 version, so you're still on the older version. The new version number, for both Google and Nest WiFi, will be 14150.43.80.

Thanks.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Wed, 30 Mar 2022 20:57:52 GMT

Is there any way to force the update to 14150.43.80?

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Fri, 01 Apr 2022 20:01:26 GMT

Hey, davinwv.

There's no way to force the update. It will download and install as it's ready. They release the update in waves to users and some people will receive it at different times than others.

Thanks.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Thu, 14 Apr 2022 18:01:13 GMT

Hey, everyone.

I wanted to check in as the rollout is still happening to see if anyone has received it or has seen any changes in their situation. If you have anything to update us on, just drop it here.

Thanks.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

davinwv — Thu, 14 Apr 2022 23:09:29 GMT

My units haven't yet received the update.

Re: Sony Android TVs Keep Dropping Nest WiFi Ethernet Connections

Jeff — Fri, 15 Apr 2022 16:52:38 GMT

That update should be landing soon, davinwv. Within the next 10 days, every device should have received the update.

Thanks.