topic Re: Google Home App iOS15 in Nest Wifi

Google Home App iOS15

Erowhon — Thu, 24 Mar 2022 21:24:16 GMT

In Google Home App for iOS I cannot access the settings (gear icon) for my WiFi network, nor run speed tests, or test the mesh, anymore. I reviewed previous questions and solutions, which all direct users to their settings (gear icon) to make changes that might resolve the issue. I cannot get into my settings at all.

Re: Google Home App iOS15

Juzdu — Fri, 25 Mar 2022 00:08:21 GMT

Do you know if you recently updated the Google Home app? There's a new version being rolled out at the moment, so I'm wondering if you might have received this and it's causing your issues. If so I'd suggest contacting support to let them know: https://support.google.com/googlenest/gethelp

Re: Google Home App iOS15

rockerroxy — Fri, 25 Mar 2022 00:35:24 GMT

I have the same problem on my android. Speed test says I don't have an internet connection (which I do) and the mesh test also says I don't have an internet connection.

Re: Google Home App iOS15

Erowhon — Fri, 25 Mar 2022 01:58:14 GMT

I have the current iOS15 app update 2.48.106, so I could reach out to Google support directly for help.

Re: Google Home App iOS15

EdwardT — Wed, 30 Mar 2022 18:14:58 GMT

Hi folks,

@Juzdu, thanks for the help!

@rockerroxy and Erowhon, I'm sorry to hear that you're having an issue with accessing your Wi-Fi settings on your Google Home app. I'd love to know more about this and I have a few questions:

What's the light status of your Google Wi-Fi router?
Does your Google Wi-Fi appear offline in the Google Home app?

Looking forward to your response.

Thanks,

Edward

Re: Google Home App iOS15

Erowhon — Wed, 30 Mar 2022 18:49:28 GMT

The Google Router light is white, as are all the attached Google mesh extenders (2)

The Google Wifi shows as online in the app, I just can't access settings, or conduct routine checks, such as mesh tests, or speed tests.

Re: Google Home App iOS15

rockerroxy — Wed, 30 Mar 2022 19:10:12 GMT

Thanks Edward for your reply. I was able to resolve my issue by reading previous solutions from other specialist.

Re: Google Home App iOS15

EdwardT — Wed, 30 Mar 2022 19:40:21 GMT

Hi folks,

@rockerroxym, Awesome — glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.

@Erowhon, Thanks for the added information. Could you share a screenshot of what you're seeing on the Wi-Fi tab on your Google Home app?

Thanks,

Edward

Re: Google Home App iOS15

Erowhon — Wed, 30 Mar 2022 19:47:47 GMT

Okay, I ended up resolving the issue, by deleting the entire Google Wifi system from the home app, and basically reinstalled the system from the beginning.

Re: Google Home App iOS15

EdwardT — Wed, 30 Mar 2022 21:04:05 GMT

Hi Erowhon,

Thanks for the update. I'm happy to hear that this has been sorted out. Please let us know if you have other questions and we'd be happy to assist.

Thanks,

Edward

Re: Google Home App iOS15

Jeff — Mon, 04 Apr 2022 18:20:22 GMT

Hi, everyone.
Just one quick final check in here since we have our resolution and activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Home App iOS15

Jeff — Wed, 06 Apr 2022 16:36:30 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks