topic Re: Why does my modem keep saying connection failed when it checks internet strength? in Nest Wifi

Why does my modem keep saying connection failed when it checks internet strength?

abellaj — Sat, 04 Sep 2021 00:42:33 GMT

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Original Poster:Connor Wallace 5036

I just moved into a new apartment and tried setting up my google fiber, but on the google home app it keeps saying “connection failure” when I try to set it up. All lights are solid blue and I can find the WiFi when I search it but it won’t connect.

Re: Why does my modem keep saying connection failed when it checks internet strength?

Jeran — Wed, 15 Sep 2021 18:32:20 GMT

Hey there Connor,

I'm sorry about the late response, I really appreciate your patience! Are you still experiencing this issue with setting up your internet? If so, I'd be happy to help figure out what the issue is, let me just ask you some questions:

Is your Google Home app up-to-date?
Is your iOS device up-to-date?
What Nest/Google Wi-Fi device do you own?
Have you set up this Modem and Nest Wi-Fi in the past?
What troubleshooting steps have you already tried?

For now, I would recommend checking out this article on the LED light for your Nest device, so you can see what they mean. Aside from that, factory resetting the devices help with a good amount of issues.

I look forward to your response, and if you had any other questions or concerns, please let me know!

Best regards,

Jeran

Re: Why does my modem keep saying connection failed when it checks internet strength?

GarrettDS — Mon, 20 Sep 2021 17:35:00 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Garrett DS

Re: Why does my modem keep saying connection failed when it checks internet strength?

GarrettDS — Tue, 21 Sep 2021 19:02:21 GMT

Hey folks,

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Garrett DS