topic Re: Connect LG SH6 in Nest Wifi

Connect LG SH6

Pi — Sat, 19 Mar 2022 13:40:07 GMT

I'm using nest wifi but can't connect to it with older devices. For example the LG SH6 soundbar.

Help

Re: Connect LG SH6

Jeff — Tue, 22 Mar 2022 17:39:33 GMT

Hey, Pi.

Sorry for the issues you're having getting devices connected to the network. I'm sure that's frustrating to deal with. You mentioned your soundbar. Are you trying to connect this via bluetooth or WiFi? Are all the devices you're looking to connect connecting via WiFi?

If you can give me a few more details about what you're seeing when devices won't connect, we can get this sorted out.

Thanks.

Re: Connect LG SH6

Jeff — Thu, 31 Mar 2022 18:13:46 GMT

Hi, Pi.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Connect LG SH6

Pi — Fri, 01 Apr 2022 06:54:54 GMT

it started after i installed nest wifi. i think it has a problem with that

Re: Connect LG SH6

Jeff — Fri, 01 Apr 2022 17:14:25 GMT

Hi, Pi.

Are you referring to a WiFi or a bluetooth connection? Are you seeing any error messages, or is it just simply failing to connect?

Thanks.

Re: Connect LG SH6

Pi — Fri, 01 Apr 2022 17:35:47 GMT

WiFi. No error. Just failing to connect

Re: Connect LG SH6

Jeff — Thu, 07 Apr 2022 20:49:02 GMT

Hey, Pi.
As an update for you, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

Re: Connect LG SH6

Pi — Fri, 08 Apr 2022 06:28:52 GMT

How do I recognize the update?

Re: Connect LG SH6

Jeff — Fri, 08 Apr 2022 16:06:59 GMT

Hi, Pi.

Here's how you check the firmware version.

Open the Google Home app .
Touch and hold your device's tile.
Tap Settings Device information.
Scroll down to view your software version.

You're looking for 14150.43.80 for the newest release. If you're seeing a different version number, you're still waiting for the update to arrive.

Thanks!

Re: Connect LG SH6

Pi — Sat, 09 Apr 2022 08:28:17 GMT

I've got that version. No improvement

Re: Connect LG SH6

Jeff — Wed, 18 May 2022 16:34:43 GMT

Hi, Pi.

There was one more added update that rolled out to fix a few more small issues. Have you seen any changes in your situation over the last few days?

Re: Connect LG SH6

Jeff — Wed, 25 May 2022 22:48:04 GMT

Hey, Pi.
I'm just checking in once more to see if you still needed any help here. Let me know.

Thanks.

Re: Connect LG SH6

Pi — Thu, 26 May 2022 06:33:17 GMT

Still no improvement