topic Re: Google Nest Error Messages in Nest Wifi

Google Nest Error Messages

newbieinnest — Fri, 18 Mar 2022 04:10:02 GMT

I hope everyone can add a TS guide on how to fix the following issues that we encounter in setting up a google nest for the very first time.

Here are the most noticeable error messages that I've encountered.

1. Problem connecting to cloud after scanning the QR code or after the WAN set up page (IOS user)

2. Check WAN connection (for the first time set up)

TS that has been done
**1. Reset Nest

2. Uninstall/Reinstall app

Any basic TS or recommendation is highly appreciated. 🙂

Re: Google Nest Error Messages

Jeff — Tue, 22 Mar 2022 17:30:42 GMT

Hi, newbieinnest.

Thanks for compiling some of the troubleshooting steps for this error. I have one more you can add to the list right away. If you're seeing this setup error, try placing all your points and router in the same room during setup. Sometimes with iOS, there is an issue with the points being separated during setup. Once setup is completely, however, you can move the points to where they will be used.

Thanks.

Re: Google Nest Error Messages

EdwardT — Sat, 26 Mar 2022 19:54:18 GMT

Hi folks,

@Jeffrey, thanks for the help!

@newbieinnest, how's it going with your Google Wi-Fi? Still need our help?

Thanks,

Edward

Re: Google Nest Error Messages

EdwardT — Tue, 29 Mar 2022 21:37:39 GMT

Hi newbieinnest,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Google Nest Error Messages

EdwardT — Sat, 02 Apr 2022 23:37:44 GMT

Hi newbieinnest,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Google Nest Error Messages

EdwardT — Mon, 04 Apr 2022 18:33:12 GMT

Hi newbieinnest,

Since we have not received any more replies for quite some time, I will lock this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward