topic Re: Google Nest Wifi Point in Nest Wifi

Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 07:54:18 GMT

I have a Google Nest Wifi point. I have been using it perfectly on my network and needed to do a reset. Unfortunately I do not have the QR code, serial number or the old box. Is there anyway I can add it back to my network?

Re: Google Nest Wifi Point

S3bryan — Tue, 05 Apr 2022 11:26:51 GMT

Step 1 turn the wifi point over

Step 2 look for the setup code right where you plug in the power cord.

that’s it

Re: Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 11:54:52 GMT

Thanks very much. I have checked but there is nothing there. Considering opening the unit....

Re: Google Nest Wifi Point

S3bryan — Tue, 05 Apr 2022 11:56:06 GMT

It’s there, use the flashlight and magnifying glass app on your phone it is 1000 percent there. I even just verified on my devices

Re: Google Nest Wifi Point

S3bryan — Tue, 05 Apr 2022 11:56:58 GMT

It’s not inside the unit. The activation code is on the bottom plate right near the power cord plug

Re: Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 12:07:48 GMT

Once again thanks for your time but mine does not have anything. I remember when I bought it there was a QR code but my son ripped it off. Ive used a torch and zoomed in but there is nothing

Re: Google Nest Wifi Point

S3bryan — Tue, 05 Apr 2022 12:24:18 GMT

post a photo of the bottom plate right at the plug

Re: Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 12:46:44 GMT

Re: Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 12:47:45 GMT

Done. I removed the black base thinking the serial number might be underneath

Re: Google Nest Wifi Point

S3bryan — Tue, 05 Apr 2022 12:58:37 GMT

Did you find it?

Re: Google Nest Wifi Point

WilsonOtu — Tue, 05 Apr 2022 13:10:04 GMT

Nope

Re: Google Nest Wifi Point

Jeff — Fri, 06 May 2022 18:07:49 GMT

Hey, WilsonOtu.

I'm just getting a look at the pictures you provided. Did you remove a rubber piece from the bottom of your point? There should be gray rubber on the bottom of your point, and it seems as if it's missing entirely from your pictures. Did you disassemble any part from the point?

Thanks.

Re: Google Nest Wifi Point

Jeff — Fri, 13 May 2022 16:08:01 GMT

Hi, WilsonOtu.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google Nest Wifi Point

Jeff — Tue, 17 May 2022 20:04:57 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Nest Wifi Point

WilsonOtu — Wed, 18 May 2022 04:13:31 GMT

Hi Jeff I tried responding via the email I received but just realised it did not send. I removed the plastic at the bottom of the device thinking I might find a serial number there. Unfortunately there was nothing there. I have not opened the device.

At this point I've resigned myself to the fact that it's unlikely I will be able to use the device again and hopefully will purchase another one in the near future

Re: Google Nest Wifi Point

Jeff — Wed, 18 May 2022 17:31:07 GMT

Sorry to hear we haven't been able to figure this one out, WilsonOtu.

You can always try contacting support here: https://bit.ly/3o1aRK5.

They may be able to provide some additional insight for you on this one. If there's more I can do here, just let me know.

Thanks.

Re: Google Nest Wifi Point

Jeff — Wed, 08 Jun 2022 21:50:02 GMT

Hi, WilsonOtu.

I'm checking to see if you had any success contacting support and to see if you were able to get this worked out. If you're still needing help, let me know.

Thanks.

Re: Google Nest Wifi Point

Jeff — Wed, 15 Jun 2022 18:44:50 GMT

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.