topic Re: Change channel on google nest wifi in Nest Wifi

Change channel on google nest wifi

adriantheuma — Sat, 08 Jan 2022 08:11:39 GMT

Hello,

There is a similar closed post on this topic however I though to open a new one as I am having similar issues with a device that disconnects from wifi when the nest wifi point changes channel. In this case this is a fronius inverter that disconnects from the wifi every other day. I have a router and 3 points, with one point being very close to the inverter. The mesh test returns "Great connection" and my internet connection is "blazingly fast". Otherwise I have no other problems with the nest wifi setup, streaming works very well up to 4K as do all the other devices connected to the network.

Would it be possible for Google to provide an option to fix the channel in an advanced option of the app?

Regards,

Adrian

Re: Change channel on google nest wifi

nestuser51 — Tue, 18 Jan 2022 22:59:48 GMT

I'm having a similar issue. I'm in a crowded apartment area and I am having a lot of issues with connectivity to my Sonos system and other devices in my home. Is there any way we can get access in our network settings to select the channel we want? This is particularly frustrating as a user in an apartment complex.

Re: Change channel on google nest wifi

Jeff — Tue, 18 Jan 2022 23:42:15 GMT

Hi, everyone.

Sorry for the issues you're having with your connections. I imagine that's been frustrating. Currently there's no way to manually manage the different bands on the WiFi points and router as they are all handled automatically by the mesh network. While I can see a use case for being able to manage that, it's not currently supported. What I can do is pass this feedback along to our internal teams so they can be aware of it being a feature that our community would be interested in seeing added to the device.

netuser51, would you mind telling me a bit more about your setup? Do you have a router and additional points? If so, how many points are you running? We might be able to troubleshoot your setup a bit more to account for interference.

Thanks.

Re: Change channel on google nest wifi

nestuser51 — Wed, 19 Jan 2022 00:11:32 GMT

Thanks for the reply, Jeff. Sure thing! I have a router and 1 additional point. Sonos Beam is in the same room as the point, but they're across the room from one another. Does this help?

Re: Change channel on google nest wifi

Jeff — Fri, 21 Jan 2022 18:58:42 GMT

Yes, thanks for the added info, nestuser51. I'll take that into account as I look into possible causes and troubleshooting steps. The placement actually sounds ideal for the setup, so I don't think that's an issue to be concerned with.

Thanks.

Re: Change channel on google nest wifi

nestuser51 — Thu, 03 Feb 2022 19:08:16 GMT

Any update on a fix for this?

Re: Change channel on google nest wifi

Jeff — Mon, 07 Feb 2022 17:33:28 GMT

Hey, nestuser51.

As of right now, I'm still waiting for answers. I'll keep an eye on the thread in the meantime and I'll update as soon as I have news.

Thanks.

Re: Change channel on google nest wifi

Boondi — Mon, 14 Mar 2022 02:45:51 GMT

I have recently installed a Nest with 2 extra points. I'm having the same issue with daily disconnects from the inverter.

Never had 1 drop out the previous 3 years with the old telstra router.

Re: Change channel on google nest wifi

Jeff — Fri, 18 Mar 2022 17:31:50 GMT

Sorry to hear you're seeing the issue too, Boondi. I am sure that's frustrating.

I'll keep looking for a fix on this. Feel free to update here if anything changes.

Re: Change channel on google nest wifi

CelebrationArts — Wed, 23 Mar 2022 21:44:25 GMT

I cannot believe that this has been an issue in multiple threads with "Jeff" passing feedback up the information chain for this long and there still isn't a resolution! I'm having a wireless HDMI transmitter and receiver drop constantly...like all day every day...due to the channel selection on my Google Mesh Wifi system. I keep checking back for answers and all I see are people like me, patiently waiting for something, anything to move us in a positive direction. This seems like there is an unwillingness to allow the end user access to certain functionality. Otherwise, wouldn't it be implemented already?

Re: Change channel on google nest wifi

Jeff — Mon, 28 Mar 2022 19:17:02 GMT

Hey, all.

I have some news for you. We have a new firmware rollout that has started. The update will hit your WiFi devices automatically and it aims to fix quite a few different issues. If you receive that update and aren't seeing improvements, please let me know and we can look deeper into your setup once more.

Thanks!

Re: Change channel on google nest wifi

Jeff — Thu, 07 Apr 2022 19:48:17 GMT

Hey, all.
Just to give a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

Re: Change channel on google nest wifi

nestuser51 — Thu, 07 Apr 2022 19:52:19 GMT

Hi Jeff, any idea when this will become available to my Nest WiFi? No change to my firmware since you posted a week ago.

Re: Change channel on google nest wifi

Jeff — Fri, 08 Apr 2022 16:54:12 GMT

Hi, nestuser51.

The update is going out to users now. They roll the updates out in waves, and everyone will have it before the end of the month. Most likely you'll see it within the next two weeks, hopefully sooner.

Thanks.

Re: Change channel on google nest wifi

Jeff — Thu, 14 Apr 2022 18:00:32 GMT

Hey, everyone.

I wanted to check in as the rollout is still happening to see if anyone has received it or has seen any changes in their situation. If you have anything to update us on, just drop it here.

Thanks.

Re: Change channel on google nest wifi

shorthobby — Thu, 09 Jun 2022 02:00:52 GMT

I recently purchased a nest router with 2 points and am having the same issue as everyone else. I can no longer use the wireless feature on my printer due to it only connecting to 2.4. The printer and whatever device I am using has to be on the same channel in order for it to work. Strangely enough my the only device that can print wirelessly is my ipad. Non of the pixels can print (everyone in my house has a pixel). strange that an apple product works better with a google product than google products do. My google security cameras frequently go offline due to wife changes. I really need to be able to control which wifi channel my devices are connect to. I never had any of these issues with my TPLINK router.

Re: Change channel on google nest wifi

f7sapper — Wed, 13 Jul 2022 14:57:09 GMT

Of course. Why in the world would they allow you to go into your own network and select channels are that are less crowded and more reliable than the auto-select mess they have created. That's just silly. Never mind they know exactly what they're doing and could have addressed this issue already, but they would rather ignore it. I have a 3 mesh point system that are all locked into an extremely crowded channel that causes connectivity issues that I never had until I switched to Google's mess and I can't do anything about it because some idiot decided you shouldn't be able to change your wifi channel.

Re: Change channel on google nest wifi

Sid81 — Mon, 25 Jul 2022 05:00:35 GMT

Just got google nest router and one point and have had non stop issues with my Sonos system. My software version is 14150.43.81. Advice from Sonos to fix the issue is change my wifi to channel 1 or 11. How can I address this issue to avoid my speakers becoming expensive paperweights?

Re: Change channel on google nest wifi

Apap_C — Mon, 19 Dec 2022 21:39:57 GMT

I'm having the same issues as Sid81. Sonos suggested "calling google and asking them to change 1 or 6" since my Sonos is set to channel 11 (with no way to change that). I'd love to find a solution to this because both systems are expensive.

Re: Change channel on google nest wifi

Sid81 — Tue, 20 Dec 2022 19:47:22 GMT

I have since hardwired one on of my Sonos speakers. This seems to have provided a workaround for the issue, but I would love to be able to operate all my speakers wirelessly in the future if any developments are made to google nest compatibility.