topic Re: Google Nest Looses Connection to Router every day in Nest Wifi

Google Nest Looses Connection to Router every day

BSt — Wed, 13 Apr 2022 10:04:26 GMT

Hi, since several weeks our Google Nest H2C looses connection to the Router (Fritzbox 7590) once a day. Switching off and on the Nest reestablishes the connection. All other PC, IPads, Phones… do not have any connection problems to the router. The router connection to the provider is stable without any interruption. The nest is positioned 2 m next to the router.

Do you have any ideas to solve the problem?

Bernd

Re: Google Nest Looses Connection to Router every day

chip610 — Wed, 13 Apr 2022 12:50:03 GMT

I am having the exact same problem. Getting good connection at modem, but Google Nest wifi drops all my devices.....20-30 times a day. Is there a fix for this?

Re: Google Nest Looses Connection to Router every day

BSt — Wed, 13 Apr 2022 13:34:11 GMT

Hi, I think this is a different problem. I get the message „no internet connection“. Of course it is not possible to control the connected Wi-Fi devices then either…

Re: Google Nest Looses Connection to Router every day

gorip96 — Tue, 19 Apr 2022 13:02:32 GMT

same here, looking for a fix ASAP

Re: Google Nest Looses Connection to Router every day

Jeff — Wed, 20 Apr 2022 15:49:07 GMT

Hi, everyone.

Sorry for the issues you're having with disconnects on your network. We've seen other reports of this as well and it's an issue that's being worked on. In the meantime, could you check to see what firmware versions you all have? You do it in the Home app by tapping on the WiFi icon, then tap on WiFi devices. Tap on your router and then settings. Look down and let me know what it says for the software version.

Thanks.

Re: Google Nest Looses Connection to Router every day

BSt — Wed, 20 Apr 2022 17:58:08 GMT

Hi, the firmware version of my Google Nest mini is the actual one: 1.54.279716. My Fritzbox 7590: 07.29 (newest version)

Re: Google Nest Looses Connection to Router every day

Jeff — Mon, 25 Apr 2022 21:06:36 GMT

Hi, all.

I just wanted to follow up to see if you were able to verify your firmware version. By now you should all be on the newest firmware. If not, go ahead and power cycle your router and points and see if that has any impact on the network and if it will prompt the new firmware to install for you.

Thanks.

Re: Google Nest Looses Connection to Router every day

gorip96 — Tue, 26 Apr 2022 02:58:14 GMT

hi @Jeff

I’m still on 14150.43.80, what’s the latest firmware version?

will update once I got the latest

Re: Google Nest Looses Connection to Router every day

BSt — Tue, 26 Apr 2022 04:30:25 GMT

HinJeff, to my opinion I have the newest firmware. Problem is still present. Have to power off/up the nest every day.

Re: Google Nest Looses Connection to Router every day

Jeff — Tue, 26 Apr 2022 18:23:29 GMT

Hi, gorip96. That is the latest version, so you're fully updated now. I would try giving your network a restart and then watching it to see how it performs with the new update in place.

BSt, I'm sorry to hear it's still not working correctly, even with the latest update. How long has it been since you last restarted to fix the issue?

Re: Google Nest Looses Connection to Router every day

BSt — Tue, 26 Apr 2022 20:18:15 GMT

Hi Jeff, I restart the nest once per day. I did not restart the router for months since every other device in our house has no problem and reconnects to the router without any restart (e.g. our iPads or Handys or laptops when we come home ). Why does the nest reconnect after power off/on but not when it looses the connection automatically? That makes no sense. It did work at the beginning but now we have the problem for several weeks now.

Re: Google Nest Looses Connection to Router every day

Jeff — Wed, 27 Apr 2022 22:13:00 GMT

Hey, BSt.

The Nest SHOULD reconnect automatically even after an outage. To be clear though, are you having to fully power cycle it to get it to reconnect, or do you do a software restart through the Home app?

Re: Google Nest Looses Connection to Router every day

Jeff — Wed, 04 May 2022 21:39:18 GMT

Hi, BSt.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Re: Google Nest Looses Connection to Router every day

Jeff — Mon, 09 May 2022 17:25:27 GMT

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Re: Google Nest Looses Connection to Router every day

BSt — Mon, 09 May 2022 18:24:26 GMT

Hi Jeff, I am still waiting for a solution since there was no helpful hint during the last weeks unless restarting the router what I did and did not help to 100 %. Best regards, Bernd

Re: Google Nest Looses Connection to Router every day

Jeff — Wed, 01 Jun 2022 22:49:00 GMT

Hey, BSt.

Sorry it's been a slow process to figure this out, but I've still been unable to find a solid answer for you here. Are you still seeing regular disconnects from your router? Has anything changed on your end with this?

Re: Google Nest Looses Connection to Router every day

BSt — Thu, 02 Jun 2022 04:25:42 GMT

Hi Jeff, at the moment the nest seems to establish/reestablish connection without power off ( since 2 or 3 weeks). I do not know the reason. But since then the nest has very long reaction time. It takes sometimes 10 seconds and more to react to an order.

Re: Google Nest Looses Connection to Router every day

Jeff — Fri, 03 Jun 2022 18:54:39 GMT

Hi again, BSt.

Are you referring to commands made using the Assistant function, such as "Hey, Google?" If so, there has been a bug with Assistant that was being worked on and that might explain the oddity you're seeing with that. If you're referring to something other than Assistant commands, let me know.

Thanks.

Re: Google Nest Looses Connection to Router every day

BSt — Sat, 04 Jun 2022 16:00:48 GMT

Hi Jeff, yes. I say „Hello Google“ and than e.g. „Light 1 on“. Than it takes sometimes a long time until the reaction takes place. This „bug“ is new since a few weeks.

BG, Bernd

Re: Google Nest Looses Connection to Router every day

Jeff — Fri, 10 Jun 2022 17:28:23 GMT

Hi, BSt.

I know the Assistant stuff is being actively worked on and I'm hoping you see that worked out for you real soon. I'll check back in with you in a few days to see if you've noticed any changes.

Thanks.